Pharmacovigilance Delivery Manager

6 days ago


Barre, Massachusetts, United States Covance Full time
Job Overview:

Covance is seeking an experienced Pharmacovigilance Delivery Manager to lead our Medical Information Call Centre team. As a key member of our operations team, you will be responsible for delivering high-quality services to our clients while ensuring compliance with regulatory requirements.

Key Responsibilities:
  • Manage the delivery of services for assigned engagements, ensuring timely and quality delivery of services.
  • Lead a team of delivery resources, providing guidance and support to ensure successful project execution.
  • Develop and implement process improvements to enhance operational efficiency and quality standards.
  • Collaborate with SMEs and QA to identify areas for improvement and ensure delivery resources have necessary training and skills.
  • Generate reports and MIS updates on service delivery, employee engagement, and process improvements.
Requirements:
  • 10+ years of experience in Pharmacovigilance, with a strong background in managing Medical Information Call Centres.
  • Proven track record of leading teams and mentoring team leads.
  • Excellent communication and leadership skills, with the ability to work across multiple work streams.
  • Strong understanding of regulatory requirements and ICH-GCP guidelines.
  • Technical proficiency with Microsoft Office suite of applications.
Education/Qualifications:
  • Graduate or Post Graduate in Life Sciences Field.
  • Trained and experienced in Good Clinical Practice and Pharmacovigilance.
What We Offer:

Covance offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to delivering high-quality services to our clients, and we are seeking a talented and experienced Pharmacovigilance Delivery Manager to join our team.



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