Client Support Associate

4 weeks ago

Étreux, Hauts-de-France, United States State Street Corporation Full time

State Street Global Advisors, the asset management division of State Street Corporation, is seeking a highly skilled Client Support Senior Associate to join its team. This role will report to the Client Support Manager in the corporate headquarters at the Channel Center Building in Boston.

The primary responsibility of the Client Support Senior Associate is to work with institutional clients to ensure their trading needs are addressed to the highest level of satisfaction and any issues or problems are resolved promptly and professionally. The Associate will collaborate internally with various Business Units across SSGA, including the Global Institutional Group and Portfolio Management team.

The ideal candidate will be dedicated, enthusiastic, solutions-oriented, and demonstrate good judgment on critical issues and resolution. They will be an extension of the GIG team, supporting clients' needs while adhering to process standards and procedures.

Key Responsibilities:

  • Ensure the highest quality of client satisfaction by responding to clients on general inquiries related to trade placement and settlement with SSGA.
  • Collaborate with internal operational and portfolio management areas to respond to client needs in a timely manner and take immediate action to address issues as they arise, escalating when appropriate.
  • Maintain current client internal documentation, such as Transaction Security Forms, Authorized Signers Lists, Wire Instructions, etc., in accordance with our Corporate FTTOP Policy.
  • Actively and enthusiastically offer creative solutions and always find ways to improve or enhance the client experience.
  • Participate in and/or lead projects as needed.
  • Enforce process standards and documented procedures.
  • Participate in ongoing training and development of more junior staff, while providing feedback to the management team on progress.
  • Operate as backup for manager when they are unavailable.
  • Build technical expertise and better understanding of marketplace nuances.
  • Assist manager in quality control checks.
  • Conform with the 'risk' escalation chain for operational issues and suspicious transactions.
  • Perform other duties as needed.

Requirements:

  • Bachelor's degree in Business, Finance, or equivalent work experience.
  • Minimum 3-5 years in financial services.
  • Work experience or demonstrated ability for exceptional time management capabilities.
  • Ability to work in a complex, global, fast-paced environment and deliver solid action-oriented results quickly in a Hybrid Work Environment.
  • Team player able to work effectively at all levels of an organization.
  • Excellent collaborative, interpersonal, organizational, and communication skills (written and verbal) including a confident and professional telephone presence.
  • Strong problem resolution and analytical skills.

State Street Global Advisors is an equal opportunity and affirmative action employer. We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity, and personality.

We are committed to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We offer a competitive benefits package, flexible work programs, and access to development programs and educational support to help you reach your full potential.

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