Custom Framing Specialist

4 weeks ago


Rochester, Minnesota, United States Michael's Inc Full time
Job Summary

We are seeking a skilled Custom Framing Specialist to join our team at Michaels Inc. As a key member of our retail team, you will be responsible for providing exceptional customer service and creating memorable framing solutions for our customers.

Key Responsibilities
  • Build strong relationships with customers to understand their framing needs and preferences.
  • Provide expert advice on framing solutions and products to customers.
  • Operate framing equipment and glass cutters to create custom framing solutions.
  • Maintain a clean and organized store environment, including the ready-made frame department and other assigned areas.
  • Deliver excellent customer service, including helping customers shop and find products, and providing a well-merchandised and in-stock store experience.
  • Follow Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Support shrink and safety programs, and interact with others in an accepting and respectful manner.
  • Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
  • Operate cash registers and execute cash handling to standards.
  • Acknowledge customers, help locate products, and provide solutions.
  • Assist with Omni-channel processes.
Requirements
  • Basic computer skills and basic measuring skills.
  • Ability to operate framing equipment and glass cutters.
  • Preferred: retail experience, experience selling products and/or services to customers.
Work Environment

Our retail store setting is climate-controlled, with some stock rooms and outdoor areas that may not be climate-controlled. You will be required to move throughout the store, stand for long periods, and lift heavy boxes and frames.

Michaels Inc is an Equal Opportunity Employer and is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation, please contact our Customer Care team.



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