Customer Service Representative
1 week ago
Raptor Rooter & Plumbing is a family-owned and local company serving the Washington and Idaho area since 2017. Our goal is to provide top-notch service to every customer we assist.
Job SummaryWe are seeking a highly organized and customer-focused individual to join our office team as a Customer Service / Dispatch Rep. This role is responsible for providing exceptional customer service, dispatching service calls to field technicians, and ensuring maximum scheduling efficiency.
Key Responsibilities- Provide prompt and convenient service to customers over the phone and in person
- Dispatch service calls to field technicians and ensure timely arrival
- Reschedule appointments as necessary and communicate with customers and technicians
- Forecast days and weeks ahead to ensure all employees are working and on track
- Obtain and manage job permits and ensure compliance with regulations
- High school diploma or equivalent
- Associates degree or equivalent combination of education and experience
- 2+ years of dispatch experience for a contractor or home improvement company
- ServiceTitan experience preferred
We offer a competitive wage of $17-$24 per hour, based on skills and experience. Our team also enjoys awesome benefits and perks, including full-time, industry-leading pay, health insurance, dental insurance, vision insurance, paid testing, company gas card provided, paid vacation, retirement with matching, parental leave, professional development assistance, retirement plan, weekend availability, bonus pay, and commission pay.
LocationOur office is located in Spokane Valley, WA (99206).
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