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Fleet Operations Support Specialist

2 months ago

Lemoore, California, United States V2X Full time
Position Overview

This role offers multiple openings for the NavMPS Customer Support Representative - Ship Rider. The selected candidates will be deployed aboard U.S. Naval vessels for extended durations, including necessary work-up cycles and operational deployment periods. Travel to assist various Naval Air Stations and Marine Corps Air Stations is also a requirement for these positions.

Key Responsibilities
  • Serve as the primary point of contact between PMA-281 and Fleet NavMPS users as an integrated member of the Carrier Airwing Staff.
  • Deliver advanced training in NavMPS-specific Administration and Database Management for all NavMPS users, aiding aircrew in mission planning utilizing NavMPS applications.
  • Maintain ongoing communication with all NavMPS users to ensure swift responses to problem-solving, training needs, and routine operations.
  • Provide cross-platform training and mentorship to less experienced colleagues and team members from related programs outside the mission planning framework.
  • Install and configure NavMPS software on all relevant NavMPS assets.
  • Implement, integrate, test, and secure site-specific software applications as authorized by PMA-281, while managing system administrator and user accounts for all relevant NavMPS assets.
  • Offer technical guidance, subject matter expertise, and recommendations to government clients to assist in defining and prioritizing requirements, designing system upgrades, and procuring hardware and software solutions.
  • Support the preparation of documentation for installation, testing, service transition, operational continuity, disaster recovery, and other standard operating procedures.
  • Collaborate with enterprise network, web, database, and information assurance engineers for all installation, testing, integration, operation, maintenance, and troubleshooting tasks.
  • Monitor, manage, document, and report on system security status in compliance with DoD and local information assurance policies.
  • Prepare, pre-configure, and test deployable equipment packages for remote operation, training users and support staff on system setup and operation, and provide remote assistance to deployed personnel.
  • Adhere to configuration management and change control policies to support CM and QA practices.
  • Stay updated on relevant and emerging technologies as assigned.
Qualifications
  • Education / Certifications:
  • Associate's degree in Computer Science, Information Systems, or a related technical field.
  • ALLOWABLE SUBSTITUTION:
  • Military experience in an IT-related role may substitute for an Associate's degree.
  • Four years of experience supporting Defense IT systems may replace the educational requirement.
  • Experience:
  • A minimum of three years of experience with DOD C4ISR systems, including 24/7 help desk support, training, and on-site technical assistance for deployed naval vessels.
  • Proficiency in Microsoft Office 365.
  • Other Qualifications:
  • Must be physically capable of lifting and maneuvering 100 lbs.
  • DOD certification is mandatory.
V2X is dedicated to fostering an inclusive and diverse workplace that values the contributions of every individual. Our commitment, alongside our core Vision and Values of Integrity, Respect, and Responsibility, enables us to embrace differences, promote innovation, and enhance our success in the global marketplace. We are an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status, or disability status.