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Retail Team Lead

2 months ago

Buena Vista, United States Volcom Full time

Company Overview:
At Volcom, we're driven by a passion for action sports and a commitment to sustainable growth. With a global presence in over 60 countries, we're revolutionizing the brand-building process, combining boutique-brand culture with big-box retail expertise. Our 30+ years of experience in designing, producing, distributing, and marketing our brands and products has created a unique balance between brand culture and growth.

Job Description:
As a Retail Team Lead - Sales and Operations, you'll be responsible for upholding company policies, enforcing procedures, and executing store opening and closing procedures. You'll serve as Manager on Duty when needed, provide basic coaching to Retail Associates, and help build a product-knowledge driven sales culture. You'll actively engage with customers, drive sales, and represent the brand with your knowledge of products and the action sports industry.

Key Responsibilities:
• Uphold and enforce company policies, procedures, and corporate directives
• Execute store opening and closing procedures and be highly responsible for the store keys and security measures
• Serve as Manager on Duty when needed
• Give basic coaching to Retail Associates as needed
• Help build product-knowledge driven sales culture, sharing your knowledge of our industry, eco-initiatives, and high-quality product to Associates and Customers
• Actively help and engage with customers' wants and needs
• Drive sales and build relationships with customers
• Represent the brand with actions and knowledge of product
• Bring your passion for the action sports industry into the store environment to connect and build relationships with customers
• Complete customer transactions in a timely and accurate manner
• Inform customers of current sales and promotions
• Merchandise men's, women's, and kid's clothing and accessories
• Maintain floor appearance by receiving, checking, and shelving merchandise
• Maintain store cleanliness by keeping areas organized and uncluttered
• Collaborate with your team and delegate as needed to complete assigned tasks
• Contribute to a fun, organized, efficient environment and lead by example
• Perform other duties as assigned

Requirements:
• High school graduate or equivalent
• 6 months to 1-year experience retail experience in an apparel store
• Flexible schedule; ability to work days, nights, weekends and holidays
• Familiar with the brand and action sports industry
• Interpersonal, customer service, and basic math skills
• Lead a team by example effectively
• Responsible and dependable
• Be an effective team player
• Strong ethical behavior
• Strong sales training and knowledge

Compensation:
The estimated salary for this role is $45,000 - $60,000 per year, depending on location and experience. Liberated Brands is committed to fair and equitable compensation practices.

Benefits:
• Discounted Merch
• 401k with employer match (based on eligibility)
• Fun work environment & team

Job Requirements:
• Ability to transport and position a minimum of 10 lbs
• Ability to constantly move within the store and backroom
• Ability to stand (or remain in a stationary position) for long periods of time
• Great communication skills with customers, store team, and corporate
• Ability to accurately process cash transactions, including basic math/counting skills

We are an Equal Opportunity Employer
We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.