Customer Service Representative

4 weeks ago


Maplewood, Minnesota, United States DANNA AGENCY Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Danna Agency. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, providing product information, and resolving technical issues.

Key Responsibilities
  • Respond to customer inquiries and concerns in a timely and professional manner
  • Provide detailed information about our products and services, highlighting key features and benefits
  • Troubleshoot and resolve product issues, escalating complex problems to senior team members as needed
  • Document and update customer records, ensuring accurate and up-to-date information
  • Develop and maintain a comprehensive knowledge base of our products and services, staying up-to-date on evolving features and technologies
Requirements
  • Previous experience in customer service, sales, or a related field, with a proven track record of delivering exceptional results
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike
  • Ability to prioritize tasks, manage multiple projects, and work in a fast-paced environment
  • Positive and professional demeanor, with a strong commitment to customer satisfaction
  • Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner


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