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Customer Experience Representative

2 months ago

Columbia, South Carolina, United States Emerge Professional Full time
About the Role

We are seeking a highly skilled and motivated Customer Experience Representative to join our team at Emerge Professional. As a key member of our organization, you will play a vital role in providing exceptional service to our clients, helping them navigate the complexities of health insurance plans.

Responsibilities
  • Work closely with existing clients to assist with health insurance plan selection and enrollment
  • Provide in-depth knowledge of insurance products, including Medicare Advantage, Medicare Supplement, and prescription drug plans
  • Develop and maintain strong relationships with clients, ensuring their needs are met and exceeded
  • Stay up-to-date on industry developments and product offerings to provide expert guidance to clients
  • Meet and exceed performance and sales goals, driving business growth and success
Requirements
  • Active health insurance license required
  • Excellent communication and interpersonal skills, with a proven track record of delivering outstanding customer service
  • Computer proficiency, including Microsoft Office Suite
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  • Must be able to successfully complete all licensing requirements or have a pre-existing valid insurance license
What We Offer
  • A competitive base salary and attractive bonus-earning potential
  • A comprehensive benefits package, including medical, dental, and vision health benefits
  • Short and Long-term Disability coverage, Life insurance, Flexible Spending Account options, and pre-tax transit benefits
  • A 401(k) retirement savings plan with matching company contribution
  • Paid Time Off and the opportunity to work from home