Patient Service Liaison, School
4 days ago
Finger Lakes Community Health is seeking a highly organized and detail-oriented Patient Service Liaison to join our team in a school-based setting. As a Patient Service Liaison, you will serve as the primary point of contact for patients (students) at the school, providing exceptional customer service and ensuring seamless communication between patients, providers, and school staff.
Key Responsibilities- Patient Documentation: Ensure patient documentation is current, complete, and accurate, and maintain accurate records of patient interactions.
- Scheduling and Coordination: Obtain schedules for each school day from the electronic health record system and consult with the attendance office to determine any absences.
- Escort Services: Serve as an escort for students to and from the classroom to the telehealth room, ensuring a secure and comfortable environment for patients.
- Virtual Support: Support students by connecting them virtually with a therapist, ensuring a secure connection and clear communication.
- Communication and Coordination: Coordinate between the school and Finger Lakes Community Health on patient needs, and follow up with therapists on needs throughout the day.
- Administrative Tasks: Perform administrative tasks, including reviewing and scanning insurance information, maintaining patient records, and coordinating individual billing needs.
- Education and Experience: High School or Equivalency Diploma, prior experience working with children or in a school environment a plus.
- Skills and Abilities: Possesses organizational skills, ability to follow established policies and procedures, and ability to work flexible schedules.
- Physical Requirements: Must be able to hear and communicate with clients and staff on the telephone and in person, and possess manual dexterity to perform writing and keyboarding tasks.
Finger Lakes Community Health offers a competitive salary range of $16.00-$20.00 per hour, and a comprehensive benefits package.
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