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Customer Service Agent

1 week ago

Wichita Falls, Texas, United States CybertronIT Full time

Cybertron IT is seeking experienced professionals to fill the role of Customer Service Agent. As a Customer Service Agent, you will be responsible for providing exceptional customer service and support to clients.

Key Responsibilities:
  • Customer Support: Provide prompt and professional customer support, addressing customer inquiries and resolving issues efficiently.
  • Communication: Communicate effectively with customers, providing clear and concise information about product features, usage, and troubleshooting techniques.
  • Incident Resolution: Collaborate with internal teams to resolve customer incidents and complaints in a timely and professional manner.
Requirements:
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to articulate complex technical information to non-technical customers.
  • Technical Knowledge: Have an advanced understanding of PC operating systems, software applications, and hardware components.
  • Problem-Solving Skills: Be able to analyze complex technical problems and develop effective solutions to resolve customer issues.
  • Teamwork: Demonstrate the ability to work collaboratively with internal teams to achieve customer satisfaction and resolve issues efficiently.
What We Offer:
  • Competitive Salary: Receive a competitive salary based on experience and qualifications.
  • Bonus Structure: Participate in a bonus structure that rewards individual and team performance.
  • Training and Development: Enjoy comprehensive training and development opportunities to enhance your technical skills and career prospects.