Retail Banking Associate
3 weeks ago
FiStaff is seeking a skilled Teller and Customer Service Specialist to join our team. In this role, you will be responsible for handling customer transactions, addressing customer inquiries, and cross-selling bank products and services.
About the Estimated Salary
The estimated annual salary for this position is $50,000 - $65,000, depending on your level of experience. You will work in a dynamic environment with opportunities to learn and grow.
Key Responsibilities
- Process customer transactions, including deposits, withdrawals, and transfers, while maintaining accuracy and attention to detail.
- Respond to customer inquiries about interest rates, service charges, and account histories while maintaining compliance with regulations and privacy policies.
- Cross-sell bank products and services to enhance the customer's banking experience.
- Address customer issues, referring complex matters to the appropriate departments when necessary.
- Ensure accurate daily balancing and maintain knowledge of bank policies and procedures.
Qualifications
- Teller Experience: A minimum of one to two years of experience in a Teller role within a financial institution.
- Education: A High School diploma or GED.
- Customer Service Excellence: Strong customer service skills to create positive interactions with every customer.
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