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Restaurant Service Specialist
2 months ago
Compensation Type:
Hourly
Company Overview:
Romer Hell's Kitchen New York is a distinguished establishment in the hospitality sector, known for its innovative approach and commitment to excellence. We pride ourselves on delivering exceptional service and creating memorable dining experiences for our guests.
Position Overview:
The Server plays a crucial role in ensuring that guests receive the highest standard of service in a friendly, attentive, and efficient manner. This position involves taking and delivering orders, as well as processing payments. We seek a dedicated hospitality professional who is organized, personable, and passionate about food and beverage service. As part of our service team, you will contribute to an enjoyable dining atmosphere.
Key Responsibilities:
- Foster a respectful and positive work environment.
- Communicate effectively with guests and team members in a courteous and service-oriented manner.
- Listen to and address concerns raised by guests and colleagues.
- Maintain a high standard of personal grooming and uniform compliance.
- Identify and address productivity challenges, offering solutions where necessary.
- Handle issues proactively, ensuring guest satisfaction.
- Maintain confidentiality of sensitive information.
- Demonstrate initiative by anticipating guest needs.
- Complete additional tasks as assigned by management.
- Exhibit a warm and welcoming demeanor at all times.
- Adhere to attendance standards to ensure consistent performance.
- Assist in preparing for private events as needed.
- Support event setups and breakdowns in public areas.
Qualifications:
- 3-4 years of experience in a server role.
- Understanding of restaurant operations and job functions.
- Thorough knowledge of menu items and specials.
- Provide attentive service for all food and beverage requests.
- Efficiently clear tables after each course.
- Familiarity with the operation of the Point of Sale (P.O.S) system.
- Perform cashiering duties, including closing checks and end-of-shift paperwork.
- Execute opening and closing procedures according to established guidelines.
- Ensure cleanliness and organization of tables and service areas.
- Process soiled dishes and linens according to standards.
- Consistently promote food, beverage, and special items to guests.
- Ensure overall guest satisfaction through attentive service.
Note: This job description provides a general overview of the position and is not an exhaustive list of all responsibilities or qualifications associated with the role.
