Banking Specialist

Job Title: Banking Specialist

Reports to: Deposit Manager

Office Location: Hamburg, Iowa

Position Type: Non-Exempt

Hours: Monday thru Friday: 7:30 am to 6:00 pm (rotating shifts), Saturday: 8:30 am to 12:00 pm (rotating shifts)

Job Summary:

Arbor Bank is seeking a Banking Specialist to provide exceptional customer service and support to our customers. As a Banking Specialist, you will be responsible for processing a variety of financial transactions, including check cashing, withdrawals, deposits, loan payments, and night or mail deposits.

Responsibilities:

• Provide customer service by processing financial transactions and resolving customer issues.
• Record all transactions and prepare daily settlements of teller cash and proofs transactions.
• Greet customers, deliver prompt and efficient service, and provide information about bank products and services.
• Answer incoming phone calls and ensure that the caller receives the service they need.
• Follow all required security procedures and policies.
• Provide customer service for all deposit account products and services, including checking accounts, savings accounts, certificates of deposit, health savings accounts, IRAs, and safe deposit boxes.
• Respond promptly to customer issues, questions, and concerns.
• Remain customer-focused, provide consistent and effective service, and emphasize customer retention and expansion.
• Know the features and benefits of bank products and services.
• Develop new banking relationships with prospective clients and expand existing relationships with current customers through the sale and cross-sale of bank products and services.
• Proactively work toward achievement of personal and branch sales and customer service goals.
• Project a professional image in dress, manner, communication, and focus.
• Demonstrate commitment, dependability, and respect for other team members with regular and predictable attendance, punctuality, and adherence to agreed-upon schedule of availability.
• Represent Arbor Bank by participating in community organizations and activities.

Requirements:

• Minimum of 2 years demonstrated customer contact, including customer service, bookkeeping, computer skills, and problem-solving.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Strong organizational skills.
• Strong verbal and written communication skills required.
• Ability and desire to work with a team of employees across multiple locations.
• High level of proficiency with organizing, facilitating, leading, and negotiating with team members to solve customer problems.

Software Used:

• Precision Graphical
• Integrated Teller
• Salesforce

Additional Eligibility Qualifications:

• Experience with Microsoft Office products, including Word, Excel, and Outlook.

Work Environment:

• No adverse environmental conditions expected.

Physical Demands:

• Sedentary work that primarily involves sitting/standing.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others to exchange information.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Assessing the accuracy, neatness, and thoroughness of the work assigned.

Travel: None

Company Summary: Arbor Bank employs nearly 150 individuals across 5 branch offices and is the oldest bank in Nebraska. We are proud to be a Gallup Strengths organization and promote employee engagement and teamwork in everything we do.

Core Values:

We GROW with Arbor Bank by practicing our unique strengths to embody our Core Values:

Do What You Do Best, Do Different Better, Be One Team, Take Total Ownership, Embrace Urgency, and Be A Guiding Force.

We are proud that we plant two trees in a national forest for every new customer. Our core focus is to create raving fans by growing the value in every relationship.

Affirmative Action Plan/Equal Employment Opportunity (AAP/EEO) Statement: Arbor Bank maintains a policy of non-discrimination with employees and applicants for employment.

No aspect of employment with us will be influenced in any manner by race, color, religion, sex, age, national origin, marital status, disability, or any other basis protected by applicable law.

We also believe in the principles of the Americans With Disabilities Act (ADA). ADA prohibits employers from unlawfully discriminating against employees or job applicants with disabilities when making employment decisions. We will provide reasonable accommodation to otherwise qualified disabled employees or applicants.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us.

Equal Opportunity Employer, including disabled and veterans.