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Senior Technical Service Provider

3 weeks ago

Oakland, California, United States Charles River Associates Full time
Job Description
This Senior Service Delivery Specialist role is crucial in improving employee productivity by providing a point of contact for problem resolution and information. Responsibilities include diagnosing, identifying, and resolving problems with hardware, third-party software, LANs, and servers in a timely and professional manner via telephone, email communication, and hands-on support.

Key responsibilities:
  • Provide guidance, assistance, coordination, and follow-up on client questions, problems, or malfunctions of all systems applications, hardware, and software installed and maintained by the company.
  • Participate in remote support teams, providing support to users in other offices or while users are traveling domestically and internationally via remote assistance tools.
  • Document problems and solutions in the help desk tracking system.
  • Inform management of potential problems and identify problem trends.
  • Install, modify, and make minor repairs to computer hardware and software systems.
  • Deploy and maintain workstation images.
  • Install hardware and peripheral components, such as monitors, keyboards, printers, hard drives, etc.
  • Responsible for the installation, configuration, maintenance, and upgrade of computer hardware, software, and mobile devices.
  • Provide support for audio-visual systems, regular inspection of meeting rooms to ensure lighting, AV equipment, and other amenities work properly.
  • Perform day-to-day operation of all activities to execute meetings and video conference calls.
  • Other duties and special projects as assigned.