Operations Performance Manager
6 days ago
The Operations Performance Manager will play a key role in optimizing our operational processes, improving customer service efficiency, and ensuring a seamless experience for our clients and partners.
Responsibilities:- Develop and maintain standard operating procedures (SOPs) for customer service and call center processes, ensuring consistency and compliance with company policies and industry standards.
- Conduct root cause analysis of customer complaints, escalations, and operational issues, and work with relevant teams to implement corrective actions.
- Assist in the implementation and optimization of customer relationship management (CRM) systems and call center technologies to support operational objectives.
- Bachelor's degree in Business Administration, Operations Management, or related field.
- Minimum of 2 years of experience in a customer service or call center environment, with a focus on data analysis and process improvement.
- Proficiency in data analysis tools and software, such as Microsoft Excel, SQL, or Tableau.
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Operational Performance Manager
4 days ago
Dublin, Ohio, United States STG Logistics Full timeJob Description:We are seeking a detail-oriented and analytical Operations Analyst to join our team at STG Logistics. The Operations Analyst will play a key role in optimizing operational processes, improving customer service efficiency, and ensuring a seamless experience for our clients and partners.This individual will be responsible for analyzing data,...
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Operations Manager
1 day ago
Dublin, Ohio, United States Sound Seal, Inc. Full timeThe Operations Manager will lead the Catalyst Acoustics Group (CAG) manufacturing operations team. The individual in this role will have overall responsibility for the safe and efficient production of multiple brands including equipment, processes, and people. This role will ensure company production objectives are met, at the lowest cost and consistent with...
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Operations Manager
4 days ago
Dublin, Ohio, United States Select Medical Full timeJob OverviewSelect Medical is seeking a highly skilled Facility Manager to join our team at OhioHealth Rehabilitation Hospital in Dublin, OH. The successful candidate will be responsible for managing plant operation services, ensuring safe operating conditions and compliance with state, federal, and accrediting agencies.The ideal candidate will have a strong...
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Manufacturing Operations Manager
5 days ago
Dublin, Ohio, United States MS Companies Full timeCompany Overview:MS Companies is a leading provider of quality solutions to the Automotive Industry.Job Description:We are seeking an experienced Manufacturing Operations Manager to lead our project/Kaizen teams and advise on issues affecting productivity, quality, cost, and safety. The successful candidate will have hands-on experience in operations...
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Site Performance Enhancement Expert
4 days ago
Dublin, Ohio, United States MS Companies Full timeSite Performance Enhancement Expert Job Description:We are seeking an experienced Site Performance Enhancement Expert to join our team at MS Companies. As a key member of our operations team, you will be responsible for identifying areas for improvement and developing strategies to address these challenges.You will work closely with site and paying customers...
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Hotel Operations Manager
2 days ago
Dublin, Ohio, United States DOUBLE STAR HOSPITALITY DUBLIN LLC Full timeThe Hotel Operations Manager is a key role in ensuring the smooth operation of our hotel. Responsibilities include:Greeting and registering guestsInspecting the grounds, public areas, and guest rooms for appearance and cleanlinessMaintaining company standards for housekeeping, decor, and guest servicesProviding information to guests about hotel services and...
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Financial Operations Manager
6 days ago
Dublin, Ohio, United States Creative Financial Staffing Full timeJob Title: Accounts PayableOverview:We are seeking an experienced Accounts Payable professional to oversee and manage financial operations, ensuring accuracy, timeliness, and efficiency. This key role offers a flexible hybrid schedule.Key Responsibilities:Lead and supervise the accounts payable team, including hiring, training, and performance...
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Restaurant Operations Manager
1 week ago
Dublin, Ohio, United States Shelby American, Inc. Full timeJob DescriptionWe are seeking a highly skilled Restaurant Operations Manager to join our team at Shelby American, Inc. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our restaurants, ensuring exceptional guest experiences, and driving business growth.ResponsibilitiesLeadership: Provide guidance and...
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Critical Systems Operations Manager
7 days ago
Dublin, Ohio, United States Intelliswift Software Inc Full timeCritical Systems Operations ManagerThe Data Center Technical Operations Engineer I is responsible for managing the day-to-day operations of Intelliswift Software Inc.'s data center, including critical systems such as power generation, cooling, and life safety. This involves coordinating the work of technicians, developing and implementing procedures, and...
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Clinical Operations Manager
3 days ago
Dublin, Ohio, United States OhioHealth Full timeJob DescriptionThe Staff RN Clinical Leader at OhioHealth is a key position responsible for overseeing the coordination and evaluation of medical-surgical services. This individual ensures quality patient care and staff performance by leading clinical operations, managing resources efficiently, and collaborating with interdisciplinary teams to achieve...
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Operations Flex Manager, Operations
6 days ago
Dublin, Ohio, United States Amazon Full timeWe are seeking an Operations Flex Manager (OFM) to provide leadership and technical expertise in one of our cleared Amazon data centers regions. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The role will function in a cross-team capacity, with the potential to execute...
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Operations Flex Manager, Operations
7 days ago
Dublin, Ohio, United States Amazon Full timeWe are seeking an Operations Flex Manager (OFM) to provide leadership and technical expertise in one of our cleared Amazon data centers regions. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The role will function in a cross-team capacity, with the potential to execute...
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Store Performance Manager
6 days ago
Dublin, Ohio, United States Big Sandy Superstore Full timeCompany CultureAt Big Sandy Superstore, we value:A positive and supportive work environment.A commitment to delivering exceptional customer service.A focus on driving sales and improving store performance.Benefits PackageWe offer a comprehensive benefits package, including:An Employee Stock Ownership Program (ESOP).Affordable health insurance options.Dental...
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PreAnalytical Operations Manager
7 days ago
Dublin, Ohio, United States LabCorp Full timeLabcorp is seeking a Clinical Laboratory Manager to join our team in Dublin,OH. This position will be responsible for overseeing the operations and administration of the clinical laboratory testing for the PreAnalytical Department. The Laboratory Manager will create, implement, and manage the policies, procedures and practices for optimal performance of the...
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Dublin, Ohio, United States Emerald Resource Group Full timeAs a seasoned Corporate Performance Management Systems Specialist, you will play a crucial role in understanding business requirements and recommending solutions to enhance organizational efficiency. Your expertise will be instrumental in analyzing and designing processes within our CPM systems, ensuring seamless integration with existing infrastructure.Main...
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Dublin, Ohio, United States The Wendy's Company Full timeThe Wendy's Company is built on the premise 'Quality is our Recipe,' guiding our approach to delivering exceptional customer experiences. As a Field Training Manager, you will contribute to this mission by driving restaurant performance improvement through targeted training and coaching.Responsibilities Include:Special Projects: Support and conduct...
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Sales Performance Coach
4 days ago
Dublin, Ohio, United States Tailored Brands Inc Full timeDetailed Job DescriptionSupporting the Store Manager: Assist in leading store staff to achieve sales, service, and operational expectations.Operational Excellence: Ensure store schedule accuracy and proper staffing to effectively execute initiatives and operational tasks.Leadership: Model company values and lead by example as an active coach.
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Mail and Print Operations Manager
6 days ago
Dublin, Ohio, United States Garden City Group, LLC Full timeAbout Our Company">Garden City Group, LLC is a pioneer in providing legal administrative services for class action, mass tort, and bankruptcy cases.">Job Requirements">We are seeking an experienced Director to lead our Mailing and Print Operation efforts across all three of our offices. As a key member of our team, you will be responsible for ensuring that...
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Security Operations Manager
7 days ago
Dublin, Ohio, United States Amazon Full timeAWS is seeking a skilled Security Operations Manager to join our team. In this role, you will be responsible for managing and monitoring security operations to ensure the safety and security of our data centers and employees.You will work closely with cross-functional teams to identify and mitigate potential security risks, develop and implement effective...
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Logistics Operations Manager
7 days ago
Dublin, Ohio, United States Ringside Talent Full timeJoin our team at Ringside Talent as a Logistics Operations Manager, where you will play a critical role in ensuring the smooth operation of our inventory management processes. As a key member of our logistics team, you will be responsible for developing and implementing strategies to optimize inventory levels, improve operational efficiency, and reduce...