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Youth Support Services Coordinator

2 months ago

Coram, New York, United States WellLife Network Full time

Job Overview

Position Summary: The Youth Support Services Coordinator is responsible for fostering supportive connections with young individuals (ages 5 – 21) and their families facing significant behavioral and/or physical health challenges. The goal is to assist them in achieving enhanced overall health and improved social functioning.

Key Responsibilities:

  • Exhibit a comprehensive understanding of childhood psychiatric disorders, chronic health issues, and complex trauma.
  • Engage in outreach initiatives utilizing various strategies to connect with individuals experiencing chronic health conditions, mental health issues, and/or substance use disorders, often occurring simultaneously.
  • Perform initial and ongoing thorough assessments (CANS-NY, Complex Trauma Assessment, Comprehensive Assessment, etc.) to identify strengths and needs.
  • Develop and update care plans that align with member needs and personal aspirations, emphasizing health and wellness maintenance.
  • Maintain regular contact with members, providing telephonic and/or in-person outreach, engagement, and comprehensive service planning.
  • Advocate for members to ensure they have access to essential resources that promote wellness/self-management and reduce emergency room visits and hospital admissions.
  • Oversee and coordinate all aspects of care for members, including medical insurance access and connections to treatment providers and community resources.
  • Collaborate with community service providers as part of a multidisciplinary team to ensure effective care planning.
  • Provide crisis intervention as necessary and follow up appropriately.
  • Keep detailed, timely, and accurate records in an electronic medical record system.
  • Coordinate with the Program Coordinator/Supervisor and health home outreach team to ensure accurate caseload management.
  • Complete all required monthly documentation to maintain continuity of engaged members' medical insurance and ensure proper billing.
  • Work collaboratively within a care management team, participating in team meetings to provide insights and share resources related to member needs.
  • Manage daily office and field schedules in coordination with team members and the Program Coordinator/Supervisor.
  • Offer resources and serve as a consultant to team members on medical, psychosocial, substance use issues, and social service needs.
  • Deliver Youth Care Management services to youth across designated regions as assigned.
  • Attend training sessions to enhance skills and meet training requirements.
  • Engage in regular individual supervision to address concerns and foster skill development.
  • Participate in weekly High Risk Review meetings to monitor member concerns and high-risk behaviors.
  • Attend monthly Youth Care Management meetings to discuss agency policy updates, training, and resources.
  • Responsible for the upkeep and documentation of agency vehicles when assigned.
  • Manage agency-issued equipment responsibly.
  • Adhere to program guidelines as specified in the personnel manual.
  • Report any issues or concerns to program administration as needed.
  • Ensure access to a personal vehicle with insurance coverage.
  • Track and submit mileage accurately.
  • Other responsibilities as assigned.

Qualifications:

A Bachelor’s degree in Arts or Science with two years of relevant experience (care coordination, youth, and families), or a Registered Nurse license with two years of relevant experience, or a Master’s degree with one year of experience. *Must maintain CANS-NY certification. *Must possess a valid driver's license and car insurance.