Utility Field Service Technician

3 weeks ago


Phillipsburg, New Jersey, United States Essential Utilities Inc Full time
Job Title: Utility Field Service Worker

Essential Utilities Inc. is seeking a skilled Utility Field Service Worker to join our team in the Northern Division. As a Utility Field Service Worker, you will be responsible for performing a variety of duties related to the production, treatment, and distribution of potable water, as well as the collection and treatment of wastewater.

Key Responsibilities:
  • Serves customers in a polite, respectful, and professional manner at all times.
  • Operates and maintains the collections and distribution systems, as directed.
  • Performs preventive maintenance on company equipment, facilities, and stations as directed.
  • Conducts sampling of distribution systems, production, and treatment facilities in accordance with company and division policies and procedures.
  • Assists with inspection of work performed on the distribution system by outside contractors.
  • Performs maintenance of the distribution system, such as hydrant maintenance, system flushing, valve exercising, and other field work as required.
  • Locates and marks mains, services, and other facilities for construction work.
  • Installs, repairs, and replaces meters.
  • Inspects water meters where problems may exist and takes appropriate action as needed or instructed.
  • Investigates customer inquiries and complaints, such as dirty water, low pressure, billing problems, and sewer back-ups.
  • Performs turn-ons and turn-offs as directed.
  • May assist in meter reading duties, meter testing, office operations, and general distribution.
  • Collects water samples using proper collection and handling methods and maintains necessary records as required.
  • Maintains appropriate records, both paper and data.
  • From time to time, may be directed to check stations, sewer lift stations, which involves reading instrumentation and responding to various situations that may arise.
  • Inspects customers' plumbing for illegal connections, cross-connections, tampered-with meters or seals, etc., and makes appropriate report to supervisor.
  • Accurately and efficiently operates the company's meter reading system.
  • Assists with other tasks or projects as assigned.
Qualifications:
  • High school graduate or equivalent required.
  • Must possess a valid U.S. driver's license.
  • Must obtain a NJ DEP W1 license within 3 years from hire.
Knowledge, Skills, and Abilities:
  • Excellent written and verbal communications skills; communicate effectively (clearly, concisely, and professionally) with internal and external customers.
  • Strong customer service skills.
  • Ability to work well under pressure.
  • Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment.
  • A team player able to work effectively in a team-fostered multi-tasking environment.
  • Will use and operate the following: Hand tools, power tools, laptop computer, computer tablets, basic office equipment, company's meter reading equipment.
  • Will have a high degree of customer contact; access to confidential customer information and access to customers' properties.
  • At least one year experience in water/wastewater field preferred.
  • Good math skills and computer knowledge preferred.
  • Mechanical aptitude is a plus.
Working Conditions/Physical Demands:
  • Participates in on-call duty as required.
  • May be subject to extreme temperatures, noise, wet and/or humid conditions, mechanical, electrical, gas exposure hazards, fumes, dusts, mists, gases, and/or poor ventilation atmospheric conditions.
  • Must be able to lift and carry up to 20 lbs.
  • Company vehicle is provided for business purposes only.

Aqua, an Essential Utilities company, is an Equal Opportunity/Affirmative Action employer. Equal employment opportunity is provided to all employees and applicants for employment without regard to the following legally protected characteristics: race, color, religion, sex, national origin, age, pregnancy (including childbirth and related medical conditions, including medical conditions related to lactation), physical or mental disability, covered-veteran status, genetic information (including testing and characteristics), sexual orientation, gender identity or expression, or any other characteristic protected by applicable local, state, or federal law.

Aqua is committed to providing reasonable accommodation to individuals with disabilities. If you have a condition that may prevent you from applying for a job online or need to request an accommodation during the interview process, please call.



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