User Support and Audio Visual Expert
3 weeks ago
About the Position: We are seeking an experienced User Support Specialist - Audio Visual to provide technical support for our campus-wide AV systems. The successful candidate will have a strong background in AV system design, implementation, and maintenance, as well as excellent customer service skills.
Key Responsibilities:
- AV System Design and Implementation: Collaborate with stakeholders to design and implement AV systems that meet the needs of faculty, staff, and students.
- Technical Support: Provide prompt and effective technical support for AV systems, including troubleshooting, repair, and maintenance.
- Digital Signage and Athletics Streaming: Support the installation, maintenance, and troubleshooting of digital signage systems and athletics streaming solutions.
- Service Desk Support: Provide backup support for the Service Desk, managing incoming tickets and troubleshooting hardware/software issues.
Requirements:
- Education: Bachelor's degree in IT, Computer Science, Business Administration, or a related field.
- Experience: 3-5 years in AV, IT, or technical support, preferably in academia.
- Certifications: CTS-D, CTS-I, Extron Control Professional, Microsoft MCSE, Apple, CompTIA.
- Technical Knowledge: Expertise in HD systems, IP streaming, and transport protocols.
- Skills: Customer service commitment, analytical, problem-solving, prioritization abilities, communication, collaboration, documentation.
Estimated Salary: $65,000 - $85,000 per year, depending on experience.
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