We are seeking a highly skilled and experienced Head Teller to join our team at Trustco Bank. As a key member of our banking operations team, you will be responsible for providing exceptional customer service, accurately and efficiently completing customer transactions, and maintaining the security and integrity of our cash vaults.

Key Responsibilities:

• Assist customers with all cash and non-cash related transactions and services
• Process check cashing, deposits, loan or credit card payments, and other account transactions
• Balance the vault and individual till every day, and ensure all differences are properly initialed and reported
• Conduct regular unannounced audits of the vault and tills, and maintain a record of each audit
• Cross-sell the Bank's products and services to promote branch growth

Requirements:

• High School Diploma or equivalent education or experience
• Customer service experience
• Cash handling experience
• Effective verbal communication skills
• Well organized with the ability to manage multiple tasks

Preferred Qualifications:

• Previous banking experience

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment.