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Quality Assurance Professional

2 weeks ago


Detroit, Michigan, United States TEAM QUALITY SERVICES INC Full time

About Team Quality Services, Inc. - With over 25 years of experience in quality-related services across North America, our team has established itself as a leader in the industry. We serve manufacturers and suppliers to various sectors, with a primary focus on the automotive sector. Our goal is to provide solutions for our customers' problems in the field, allowing them to stay at home.
We are seeking an exceptional candidate who embodies our core values: Team First, Humble Confidence, Integrity, Self-Driven, and a Can-Do Attitude.


Compensation: $25/hour

Benefits: Full benefits package including medical, dental, and vision insurance, paid time off, 401(k) with match, and more.


This role plays a critical part in ensuring high standards of quality and reliability for our customers. As the primary liaison between service locations (automotive OEMs) and their suppliers, you will drive continuous improvement initiatives and resolve quality-related issues in a timely and effective manner. This position requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving.

Essential Duties & Responsibilities:

  • Develop and maintain strong relationships with supplier and service location personnel, serving as the main point of contact for quality-related matters.
  • Conduct regular audits and assessments of supplier parts at the service location to ensure compliance with quality standards, specifications, and material flow.
  • Collaborate with cross-functional teams to establish and implement supplier quality performance objectives.
  • Recommend initiatives, including process improvements and corrective action plans, to drive product quality, reliability, and cost reductions.
  • Rapidly identify, isolate, communicate, and resolve quality issues.
  • Conduct root cause analysis of customer quality issues.
  • Understand service location processes and its impact on customers' parts.
  • Provide technical support and guidance to customers and service location staff, assisting them in resolving quality-related challenges and implementing best practices.
  • Stay up-to-date on industry trends, regulatory requirements, and technological advancements in manufacturing and quality assurance.
  • Communicate effectively with customer and service location team members, including engineering, quality, logistics, procurement, and production teams, to ensure alignment on quality objectives and expectations.
  • Identify opportunities and generate new business leads for the Company.
  • Document and update notes, audits, issues, contacts, parts, and supplier information in software systems.
  • Understand and leverage quality management systems and tools, including ISO, TS 16949, and AIAG Core Tools (APQP, PPAP, FMEA, SPC, MSA).
  • Promote a proper work ethic and demonstrate the Company's core values, policies, procedures, and best practices.
  • Comply with all customer and service location requirements, including health/safety training and vaccination status.
  • Demonstrate proficiency in using technology, including smartphones, keyboards, hand tools, and measurement devices.
  • Demonstrate excellent written and verbal communication skills to effectively interact with diverse groups of people.
  • Demonstrate the ability to work closely with Company team members, customers, service locations, and the general public for explanation, interpretation, technical assistance, and non-routine problem-solving.
  • Demonstrate a proven track record of driving supplier quality improvements and cost reductions.
  • Demonstrate excellent problem-solving skills, with the ability to analyze complex issues and implement effective solutions.
  • Demonstrate outstanding communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels, inside and outside the Company.
  • Demonstrate solid project and time management capabilities, including the ability to organize, prioritize, and manage multiple projects and tasks simultaneously.
  • Demonstrate proficiency in quality analysis tools and methodologies, such as Six Sigma and Lean Manufacturing.
  • Demonstrate proficiency in using measurement gauges (calipers, micrometers, feeler gauges, etc.).
  • Travel to Company facilities, customer locations, or alternate service locations as assigned. Must be able to drive on behalf of the Company and/or customers if required.
  • Occasional participation in events outside of regular hours may be necessary, which may include meetings, training sessions, and team-building events.
  • Maintain flexibility to work additional hours as needed during busy periods or to meet deadlines.
  • Ability to adapt to changing work demands and schedules, including occasional mandatory overtime. Mandatory overtime may be required, with compensation provided in accordance with Company policies and local labor laws.
  • Other duties as assigned.