Retail Customer Experience Associate
14 hours ago
**About Us:**
Michaels Stores is a leading retailer of arts and crafts supplies, offering a wide range of products and services to inspire creativity in people of all ages.
**Job Description:**
We are seeking a skilled Retail Customer Experience Associate to join our team. As a key member of our store staff, you will provide exceptional customer service, assist customers in finding products, and ensure a seamless checkout experience.
**Responsibilities:**
- Deliver outstanding customer service, responding to customer inquiries, and resolving issues promptly and professionally.
- Assist customers in locating products, providing product recommendations, and promoting relevant sales and promotions.
- Process transactions efficiently and accurately, handling cash, credit card payments, and returns.
- Maintain a high level of product knowledge, staying up-to-date on new arrivals, best-sellers, and special offers.
- Participate in visual merchandising efforts, creating an inviting store environment that showcases products effectively.
- Collaborate with colleagues to achieve sales goals, promote teamwork, and maintain a positive store atmosphere.
**Requirements:**
- High school diploma or equivalent required; some college coursework or degree preferred.
- Previous retail experience, preferably in a customer-facing role.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and customers.
- Ability to lift up to 50 pounds, stand for long periods, and navigate store aisles with ease.
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