Retail Customer Experience Associate

14 hours ago


Minneapolis, Minnesota, United States Michaels Stores Full time

**About Us:**

Michaels Stores is a leading retailer of arts and crafts supplies, offering a wide range of products and services to inspire creativity in people of all ages.

**Job Description:**

We are seeking a skilled Retail Customer Experience Associate to join our team. As a key member of our store staff, you will provide exceptional customer service, assist customers in finding products, and ensure a seamless checkout experience.

**Responsibilities:**

  • Deliver outstanding customer service, responding to customer inquiries, and resolving issues promptly and professionally.
  • Assist customers in locating products, providing product recommendations, and promoting relevant sales and promotions.
  • Process transactions efficiently and accurately, handling cash, credit card payments, and returns.
  • Maintain a high level of product knowledge, staying up-to-date on new arrivals, best-sellers, and special offers.
  • Participate in visual merchandising efforts, creating an inviting store environment that showcases products effectively.
  • Collaborate with colleagues to achieve sales goals, promote teamwork, and maintain a positive store atmosphere.

**Requirements:**

  • High school diploma or equivalent required; some college coursework or degree preferred.
  • Previous retail experience, preferably in a customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams and customers.
  • Ability to lift up to 50 pounds, stand for long periods, and navigate store aisles with ease.


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