Care Manager I

5 days ago

West Bloomfield Township, Michigan, United States IHA Full time
Job Title: Care Manager I

About the Role:

The Care Manager I is a vital member of our office patient care team, responsible for providing care management and care coordination for patients experiencing a transition of care, undergoing treatment, or having moderate to complex illness. This role requires minimal supervision and involves working closely with healthcare teams and patients to ensure the delivery of quality, efficient, patient-centered, and cost-effective healthcare services.

Key Responsibilities:

  • Collaborate with healthcare teams and patients to ensure seamless care transitions and optimal health outcomes.
  • Assist patients at risk for developing chronic conditions by providing self-management support and patient education, empowering them to manage their health.
  • Provide targeted interventions to avoid hospitalization and emergency room visits, ensuring proper triaging of patients and delivery of care in accordance with established protocols.
  • Assess, plan, implement, monitor, and evaluate delivery of individualized patient care to optimize health status.
  • Participate in the outreach and engagement of patients hospitalized to assist with transition of care and provide support and education to avoid further readmissions.
  • Coordinate care and services for selected member populations across the continuum of care, promoting effective utilization and monitoring of healthcare resources.
  • Maintain the ability to utilize guidelines and standards of care for management of chronic diseases.
  • Identify common populations/high volume complex populations within the practice and prioritize and direct interventions.

Organizational Expectations:

  • Create a positive, professional, service-oriented work environment for staff, patients, and family members by supporting the mission and values of Trinity Health Medical Group.
  • Work effectively as a member of the Clinical team.
  • Assume responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.
  • Successfully complete all relevant organizational training and adhere to Trinity Health Medical Group standard of care as outlined in the Trinity Health Code of Conduct.
  • Maintain knowledge of and comply with Trinity Health Medical Group standards, policies, and procedures.
  • Maintain general knowledge of Trinity Health Medical Group office services and in the use of all relevant office equipment, computer, and manual systems.
  • Maintain strict confidentiality in compliance with Trinity Health Medical Group and HIPAA guidelines.
  • Serve as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embrace new ideas and respect cultural differences.
  • Use resources efficiently.
  • If applicable, responsible for ongoing professional development – maintain appropriate licensure/certification and continuing education credentials, participate in available learning opportunities.

Requirements:

  • Education: Bachelor of Science degree in Nursing (BSN), Associates Degree in Nursing with extensive nursing experience. Completion of self-management support training preferred.
  • Credentials/Licensure: Valid, unrestricted RN license in the State of Michigan; valid CPR certification. CCM/CCP certification preferred.
  • Minimum Experience: 3-5 years of experience with primary care/ambulatory care, home health agency, Behavioral Health, skilled nursing facility, or hospital medical-surgical, within the past five years. Care management experience preferred. Experience as participant in continuous quality improvement preferred.

Position Requirements (Abilities & Skills):

  • Knowledge of patient care procedures and organizational policies related to position responsibilities.
  • Knowledge of chronic conditions, evidence-based guidelines, prevention, wellness, health risk assessment, and patient education.
  • Excellent assessment and triage skills (per specialty population expectations). Understands chronic disease management strategies and can implement appropriate protocols and guidelines.
  • Proficient/knowledgeable in medical terminology.
  • Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records and other care management and/or clinical IS systems, email, e-learning, intranet, Microsoft Word and Excel, and computer navigation needed to complete the tasks of clinical care and performance reporting.
  • Excellent communication skills in both written and verbal forms, including proper phone etiquette. Ability to speak before groups of people.
  • Ability to work autonomously and collaboratively in a team-oriented environment; courteous and friendly demeanor.
  • Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, provider leadership, patients, family members, insurance carriers, vendors, external customers, and community groups.
  • Good organizational and time management skills to effectively juggle multiple priorities and time constraints.
  • Ability to exercise sound judgement and problem-solving skills. Demonstrated skills with influencing and negotiating individual and group decision-making.
  • Ability to handle patient and organizational information in a confidential manner.
  • Knowledge of the compliance and quality aspects of clinical care and patient privacy and best practices in medical office operations.
  • Ability to travel to other office/practice sites and meeting and training locations.
  • Successful completion of IHA competency-based program within introductory and training period.

Minimum Physical Expectations:

  • Physical activity that often requires keyboarding, phone work, and charting.
  • Physical activity that often requires extensive time working on a computer.
  • Physical activity that often requires handling and lifting patients walking, standing, bending, stooping, reaching, climbing, kneeling, and/or twisting.
  • Physical activity that often requires lifting, pushing, and/or pulling up to 20 pounds.
  • Specific vision abilities required include close vision, depth perception, peripheral vision, and the ability to adjust and focus.
  • Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
  • Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.

Minimum Environmental Expectations:

This job operates in a medical facility and requires regular walking to various locations around the hospital/clinic. Employees will be working where there is patient care equipment. Hazardous materials, including bloodborne pathogens and bodily fluids present. Exposure to sharps, x-rays, patients' conditions, and some unpleasant sights, smells, and contagious diseases is possible. This position requires significant interaction with people (many of whom are scared, hurt, and/or ill) which can be stressful and result in competing priorities.

  • Care Manager I

    3 weeks ago

    West Bloomfield Township, Michigan, United States IHA Full time

    Care Manager I Job DescriptionAbout the Role:We are seeking a highly skilled Care Manager I to join our team at IHA. As a Care Manager I, you will play a vital role in providing care management and care coordination for patients who are experiencing a transition of care, undergoing treatment, or have moderate to complex illness.Key...

  • Patient Care Coordinator I

    2 months ago

    West Bloomfield Township, Michigan, United States IHA Full time

    Hybrid Work Opportunity: Potential for remote work options following the training phase. Position Overview: The Patient Care Coordinator I plays a vital role within the patient care team. This position is responsible for managing and coordinating care for patients experiencing transitions in their health status, undergoing treatment, or dealing with moderate...

  • Patient Care Coordinator I

    2 months ago

    West Bloomfield Township, Michigan, United States IHA Full time

    Hybrid Work Opportunities Available Following Training Period Position Type: Part-Time ROLE OVERVIEW: The Patient Care Coordinator I plays a crucial role within the healthcare team, focusing on managing and coordinating care for patients navigating transitions, undergoing treatment, or dealing with moderate to complex health issues, all while operating with...

  • Patient Care Coordinator I

    2 months ago

    West Bloomfield Township, Michigan, United States IHA Full time

    Opportunity for hybrid work from home options after training period We have openings available within IHA offices; Part Time. POSITION OVERVIEW: The Patient Care Coordinator I plays a crucial role within the patient care team. This position is responsible for managing and coordinating care for patients undergoing treatment or facing moderate to complex...

  • Home Health Care Professional

    3 weeks ago

    West Bloomfield Township, Michigan, United States University Home Care Full time

    About the Role:As a Home Health Aide at University Home Care, you will play a vital role in providing personalized care and support to patients in their own homes.Key Responsibilities:Assist patients with daily living activities, such as bathing, grooming, and dressingMonitor and record patients' vital signs, including temperature, blood pressure, and oxygen...

  • Nurse Care Manager

    4 weeks ago

    West Bloomfield Township, Michigan, United States West Bloomfield SNF, LLC Full time

    Charge Nurse Job OpportunityAt West Bloomfield SNF, LLC, we are seeking a skilled Charge Nurse to join our team of dedicated healthcare professionals. This role is a crucial part of our nursing leadership team, responsible for providing exceptional customer service and nursing care to our residents.Key Responsibilities:Conduct thorough assessments of...

  • Spa Operations Manager

    1 week ago

    West Bloomfield Township, Michigan, United States Bloomfield Wax and Skin Care Center Full time

    {"title": "Spa Manager", "description": "Job SummaryWe are seeking a highly skilled and experienced Spa Manager to lead our team at Bloomfield Wax and Skin Care Center. As a key member of our management team, you will be responsible for directing and organizing the overall operation of the spa to maximize profits through exceptional customer service and...

  • Nurse Care Manager

    5 days ago

    West Bloomfield Township, Michigan, United States Notting Hill of West Bloomfield Full time

    About the RoleWe are seeking a compassionate and skilled Registered Nurse to join our team at Notting Hill of West Bloomfield. As a critical thinker and skilled communicator, you will have the opportunity to use your nursing skills and become a leader in our long-term care setting.As a Registered Nurse, you will be responsible for planning, coordinating, and...

  • Nurse Care Manager

    1 month ago

    West Bloomfield Township, Michigan, United States SKLD Full time

    Job Title: Registered NurseSKLD is seeking a skilled Registered Nurse to join our team as a Charge Nurse. In this role, you will play a critical part in providing exceptional care to our residents and ensuring the smooth operation of our nursing units.Key Responsibilities:Assess residents' conditions and develop personalized care plans to meet their unique...

  • Certified Nursing Assistant

    3 weeks ago

    West Bloomfield Township, Michigan, United States Complete Care Full time

    Job Title: Certified Nursing AssistantWe are seeking a compassionate and skilled Certified Nursing Assistant to join our team at Complete Care at St. Vincents. As a CNA, you will play a vital role in providing high-quality care to our residents, ensuring their physical and emotional well-being.Responsibilities:Perform ADLs such as bathing, dressing, serving...

  • Pharmacy Care Coordinator

    3 weeks ago

    West Bloomfield Township, Michigan, United States The Cigna Group Full time

    Pharmacy Care Coordinator Job DescriptionThe Pharmacy Care Coordinator is a key member of our team, responsible for providing exceptional patient care and support. As a Pharmacy Care Coordinator, you will work closely with patients, healthcare providers, and other stakeholders to ensure that patients receive the best possible care.Key...

  • Opioid and Pain Management Case Manager

    5 days ago

    West Bloomfield Township, Michigan, United States Cigna Full time

    Job SummaryThis is a unique opportunity for licensed behavioral health clinicians or licensed nurses who are passionate about integration and working to reduce the opioid crisis through working with customers at high risk of opioid overdose, substance use issues or chronic pain management issues.Key ResponsibilitiesEvaluate appropriate health care services...

  • Dental Assistant

    5 days ago

    West Bloomfield Township, Michigan, United States American Family Care Full time

    Job Title: Front Desk ReceptionistWe are seeking a highly motivated and goal-oriented dental assistant to join our team at American Family Care. As a key member of our front desk team, you will play a vital role in providing exceptional patient care and ensuring the smooth operation of our office.Responsibilities:Prepare patients for dental care and provide...

  • Optometrist Manager

    4 weeks ago

    West Bloomfield Township, Michigan, United States Indian Health Service Full time

    Job SummaryWe are seeking a highly skilled and experienced Optometrist to lead our Optometry Department at the Indian Health Service. As a Supervisory Optometrist, you will be responsible for managing the day-to-day operations of the department, including supervising staff, developing and implementing policies and procedures, and ensuring the delivery of...

  • Physician Assistant in EP Lab

    2 weeks ago

    West Bloomfield Township, Michigan, United States MedStat Healthcare Services Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Registered Nurse to join our team in the EP Lab at MedStat Healthcare Services Company. As a Registered Nurse in Cardiac Electrophysiology, you will be responsible for providing high-quality patient care and contributing to the success of our team.ResponsibilitiesCoordinate with other colleagues to...

  • Medical Office Coordinator

    2 days ago

    West Bloomfield Township, Michigan, United States Beaumont Urgent Care Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at Beaumont Urgent Care. As a Medical Office Coordinator, you will be the first point of contact for patients and will be responsible for managing the front office operations, including patient check-in, insurance verification, and collection of...

  • Optometrist Manager

    4 weeks ago

    West Bloomfield Township, Michigan, United States Indian Health Service Full time

    Job SummaryThis position is located within the Optometry Department, Clinical Services Branch, Dzilth-Na-O-Dith-Hle Health Center, Bloomfield, NM.Job DutiesProvide overall management to the Optometry Program, Administrative eye services, and direct and comprehensive primary, preventive and therapeutic medical and optometric care.Plan, schedule, and...

  • Dental Assistant

    4 weeks ago

    West Bloomfield Township, Michigan, United States American Family Care Full time

    Seeking a Motivated Dental AssistantWe are looking for a dedicated and goal-oriented dental assistant to provide exceptional care to our patients.At American Family Care, we prioritize optimal urgent care and patient satisfaction. If you are passionate about delivering top-notch care and working in a dynamic environment, we encourage you to apply.Key...

  • Pharmacy Care Coordinator

    1 month ago

    West Bloomfield Township, Michigan, United States The Cigna Group Full time

    About the RoleWe are seeking a highly skilled Pharmacy Care Coordinator to join our team at The Cigna Group. As a Pharmacy Care Coordinator, you will play a critical role in helping our clients achieve better health outcomes through personalized pharmacy care.Key ResponsibilitiesConduct comprehensive appraisals of patients' health status by taking health...

  • Route Sales Driver

    2 weeks ago

    West Bloomfield Township, Michigan, United States Aramark Full time

    Job Title: Driver IAt Aramark, we are seeking a skilled and reliable Driver I to join our team. As a Driver I, you will be responsible for delivering goods and products to various customer locations within an established route or territory.Key Responsibilities:Load and stock product onto the truck daily, maintaining accurate documentation of product levels...