Customer Solutions Technician
3 weeks ago
About NRT Technology
NRT Technology is recognized among the top 50 Best Managed Companies, seeking a proactive and enthusiastic individual to join our team in the FinTech sector.
NRT Technology delivers innovative commerce and information solutions for enterprise clients globally. Our offerings encompass secure payment processing, specialized financial kiosks, AML compliance tools, digital engagement solutions, intelligent gaming platforms, and electronic marker services. We collaborate with numerous casinos across North and South America, Asia, and beyond.
We provide a competitive compensation package, comprehensive benefits (including health, vision, dental, and life insurance), opportunities for career growth, and a stimulating work environment. We highly value individual creativity and contributions towards our organizational goals. For more information about our company, please visit our website.
Key Responsibilities
• Assess customer systems and processes to facilitate effective equipment installation.
• Offer support for NRT Technology products and services through various communication channels.
• Engage with all levels of management and departments, both internally and externally.
• Conduct both on-site and remote training covering technical and sales components of our products and services.
• Maintain a professional representation of NRT Technology's brand and image at all times with clients and partners.
• Willingness to travel extensively, up to 75%.
Qualifications and Skills
• An associate's degree or equivalent from a technical institution, along with relevant work experience.
• Minimum of 2 years of experience in troubleshooting PC hardware, software, and networks.
• Proficient in Windows operating systems (both PC and Server) and Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Exceptional customer service abilities and a consistently professional demeanor.
• Strong written and verbal communication skills, along with effective time management capabilities.
• Ability to work autonomously and communicate proficiently with all levels of professional staff.
• Previous experience in the gaming industry or with casino-related products is advantageous.
• Candidates with A+ and other recognized certifications will be given preference.
Additional Requirements
• The selected candidate may need to obtain licensing from Gaming Regulatory Commissions, and background checks will be conducted with consent.
NRT Technology appreciates all applicants for their interest; however, only those best suited for the role will be contacted.
NRT Technology is an equal opportunity employer. We are committed to recruiting and selecting applicants based solely on their qualifications, ensuring the best candidate is chosen for the position. We do not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, disability, or any other protected status under applicable law. We encourage applications from all individuals and provide accommodations upon request for candidates participating in the selection process. If selected for this position, please inform the HR representative for reasonable accommodations.
Other details
- Job Family: Implementation
- Pay Type: Salary
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