Fiber Installation Specialist

2 days ago

MS United States Delta EPA Full time
Fiber Installation Technician Job Description

Job Summary: We are seeking a highly skilled Fiber Installation Technician to join our team at Delta EPA. As a Fiber Installation Technician, you will be responsible for installing and maintaining customer services at homes and businesses, ensuring timely and efficient resolution of member's issues.

Key Responsibilities:

  • Install, terminate, and test fiber optic cable and ethernet.
  • Route fiber and/or cables from the outside to the inside of a home or business.
  • Support the customer's audio and video technologies.
  • Use Interpersonal skills for interaction with customers for installation requirements and issue resolution.
  • Route fiber drop cable from mainline to home/business.
  • Install telephone in homes and businesses and integrate into existing systems.
  • Be able to work in inclement weather.
  • Work with electronic maps and documents and maintain records of work performed.
  • Operate company vehicles safely.
  • Train customers on the use of internet, telephone, and television.
  • Preserves confidentiality of company issues when relating to staff, customers, and general public.
  • Supports the Bylaws, guidelines, policies and philosophies of the company at all times.
  • Supports the Mission Statement and Core Values at all times.

Working Relationships:

  • Internal:
    • Outside Plant Manager - To request and provide assistance as required; to confer on problems; to seek necessary approvals and to keep informed of departmental and company policies and procedures, and to discuss any unusual situations affecting the job.
    • Fiber Optic Technicians - To work in conjunction with the Fiber Optic Technicians to get timely resolution of member's issues.
    • GIS Mapping Technician -To turn in required information on installations performed to maintain the integrity of our electronic mapping system.
    • Customer Service Department - Under supervision of Construction Manager, work with customer service on subscriber and landowner issues to ensure contractors are performing work on schedule and all issues assigned have resolution. Communicate with customer service on issue resolutions. To ensure continued access to private rights of way, all landowner issues must have resolution.
  • External:
    • Contractors - Oversees direction of assigned installation contractors working on the system at any given time. To request and provide assistance as required and to confer on problems as required to maintain efficient and effective systems.
    • Subscribers - To support and assist subscribers to access the network.
    • To maintain good relations in all contacts with the general public.

Requirements:

  • High School or GED equivalent.
  • Some college or post high school education preferred.
  • Strong computer skills.
  • Wire routing.
  • Communications with customers.

Job Knowledge:

  • Background in home construction/ remodeling.
  • Experience with Fiber optic cable and Cat 5/6.
  • Experience with home networking.

Abilities and Skills:

  • Must be able to route lines to required specifications and convey these specifications to installation contractors.
  • Must have strong PC abilities including Microsoft Office and tablet operating skills. Must be able to operate and navigate electronic maps.

Working Conditions:

  • Normal office/field conditions. Some irregular hours may be required. Occasional travel may be required. After an offer of employment has been made, a physical examination is required which will include drug testing.

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