Automotive Service Advisor
4 weeks ago
The Automotive Service Advisor will play a key role in setting the highest standards of excellence and personifying the core values of Brakes Plus to support operations in the service department.
This will involve creating a highly motivated team environment, working closely with the Service Team to improve their performance, and ensuring an industry-leading customer experience.
Key Responsibilities:
- Directly work with customers in areas of sales, service, and customer opportunities
- Create a highly motivated team environment/climate
- Supervise technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
- Coach service department teammates on all operational issues
- Evaluate performance and productivity of all service department personnel
- Manage parts inventory and outside purchases, as well as updating and restocking all in-house parts when needed
- Ensure store safety, including the use of and maintenance of safety equipment
- Ensure equipment/hardware layout and positioning within the service department
- Supervise shop area, equipment, and teammates for compliance with company safety procedure
- Ensure that proper inspections are being conducted
Qualifications:
- Outstanding leadership and store management skills
- Ability to work in a fast-paced work environment
- Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
- Excellent verbal and written communication
- Ability to develop professional relationships with customers and team members
- Minimum of 2 years' experience in a Service Advisor/Writer role
- Proven track record of exceeding business objectives
- Ability to work efficiently both individually and as part of a team
- Solid knowledge of basic OSHA laws
- Valid driver's license
Benefits:
- Medical, Dental, Vision, Life Insurance, 401(K) Retirement Plan, Employer Paid Short- and Long-Term Disability Insurance, Paid Time Off (Vacation/Personal), Paid Bereavement, and Paid Holidays
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