HVAC Lead Specialist

7 days ago


La Marque, Texas, United States ABM Industries Full time
Job Title: HVAC Lead Specialist

We are seeking an experienced HVAC Lead Specialist to join our team at ABM Industries. As a key member of our service team, you will be responsible for overseeing the daily operations of our commercial HVAC services.

About the Role:
  • Leverage your technical expertise to provide leadership and guidance to junior technicians in troubleshooting and resolving complex HVAC issues.
  • Assume day-to-day coordination of specific agreements or projects to ensure timely and cost-effective completion.
Key Responsibilities:
  1. Use your advanced technical knowledge to assist other service representatives in solving problems.
  2. Demonstrate capability and interest in training others.
  3. Can be relied upon to train service technicians and trainees.
  4. Teach other technicians how to solve problems without solving the problem for them.
  5. Maintain up-to-date technical knowledge regarding equipment and concepts.
  6. When presented with a problem, know what to do, and why, and whether to repair or replace.
  7. Search out and read applicable manuals and online sources.
  8. Belong to and take advantage of technical organizations to improve technical knowledge.
  9. Demonstrate ability to handle heavy workloads of calls.
  10. Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.
  11. Follow point-by-point troubleshooting guides to find faults in a short period of time.
  12. Avoid needless callbacks by checking complete systems before leaving the job.
  13. Check safety and limit controls for proper setting before leaving the job.
  14. When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.
  15. Use proper tools and instruments for troubleshooting.
  16. Inform customers when arriving at or leaving the job and when planning to return.
  17. Explore customer complaints to determine the real problem.
  18. Respond to customer complaints with the proper amount of sympathy and empathy.
  19. When the problem is caused by the customer's use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.
  20. Give assurance to customers that the problem is fixed; explaining cause and remedy; and if the problem has not been fixed offer explanation of situation and suggest next step.
  21. Demonstrate ability to accurately determine job priorities by:
  22. Adhering to planned call schedules.
  23. Scheduling report times concurrent with jobs.
  24. Handling interruptions in stride.
  25. Having the proper tools, materials, and scheduled tasking when arriving at the job site.
  26. Scheduling maintenance of vehicles.
  27. Promptly and accurately complete all required paperwork.
  28. Obtain customer signatures on all service reports (before work begins when performing spot).
  29. Keep managers informed of unfavorable news, changes made, or disenchantment with price increases by customers.
  30. Communicate information to all parties who would benefit from it.
  31. Modify instructions to create understanding in all levels of people regardless of their technical knowledge.
  32. Instruct customer's personnel to the point that they can handle emergencies by themselves and know when to call for service.
  33. Recognize what has to be taught to customers and take required time to do so.
  34. Provide sales with qualified leads.
  35. Alert sales about competitive sales efforts.
  36. Provide Spot opportunities to meet Operational team goals.
  37. Determine who in the customer's organization is responsible for the mechanical system being serviced.
  38. Persuade customers to replace obsolete systems and make recommendations.
  39. Assist Sales in pricing agreements and projects.
  40. Provide support for any special projects as assigned by your manager.
  41. When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups.
  42. While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.
Qualifications:
  • Must be 18 years of age or older.
  • Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available.
Salary:

$65,000 - $85,000 per year, depending on experience.



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