HVAC Lead Specialist
7 days ago
We are seeking an experienced HVAC Lead Specialist to join our team at ABM Industries. As a key member of our service team, you will be responsible for overseeing the daily operations of our commercial HVAC services.
About the Role:- Leverage your technical expertise to provide leadership and guidance to junior technicians in troubleshooting and resolving complex HVAC issues.
- Assume day-to-day coordination of specific agreements or projects to ensure timely and cost-effective completion.
- Use your advanced technical knowledge to assist other service representatives in solving problems.
- Demonstrate capability and interest in training others.
- Can be relied upon to train service technicians and trainees.
- Teach other technicians how to solve problems without solving the problem for them.
- Maintain up-to-date technical knowledge regarding equipment and concepts.
- When presented with a problem, know what to do, and why, and whether to repair or replace.
- Search out and read applicable manuals and online sources.
- Belong to and take advantage of technical organizations to improve technical knowledge.
- Demonstrate ability to handle heavy workloads of calls.
- Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.
- Follow point-by-point troubleshooting guides to find faults in a short period of time.
- Avoid needless callbacks by checking complete systems before leaving the job.
- Check safety and limit controls for proper setting before leaving the job.
- When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving.
- Use proper tools and instruments for troubleshooting.
- Inform customers when arriving at or leaving the job and when planning to return.
- Explore customer complaints to determine the real problem.
- Respond to customer complaints with the proper amount of sympathy and empathy.
- When the problem is caused by the customer's use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.
- Give assurance to customers that the problem is fixed; explaining cause and remedy; and if the problem has not been fixed offer explanation of situation and suggest next step.
- Demonstrate ability to accurately determine job priorities by:
- Adhering to planned call schedules.
- Scheduling report times concurrent with jobs.
- Handling interruptions in stride.
- Having the proper tools, materials, and scheduled tasking when arriving at the job site.
- Scheduling maintenance of vehicles.
- Promptly and accurately complete all required paperwork.
- Obtain customer signatures on all service reports (before work begins when performing spot).
- Keep managers informed of unfavorable news, changes made, or disenchantment with price increases by customers.
- Communicate information to all parties who would benefit from it.
- Modify instructions to create understanding in all levels of people regardless of their technical knowledge.
- Instruct customer's personnel to the point that they can handle emergencies by themselves and know when to call for service.
- Recognize what has to be taught to customers and take required time to do so.
- Provide sales with qualified leads.
- Alert sales about competitive sales efforts.
- Provide Spot opportunities to meet Operational team goals.
- Determine who in the customer's organization is responsible for the mechanical system being serviced.
- Persuade customers to replace obsolete systems and make recommendations.
- Assist Sales in pricing agreements and projects.
- Provide support for any special projects as assigned by your manager.
- When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups.
- While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.
- Must be 18 years of age or older.
- Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available.
$65,000 - $85,000 per year, depending on experience.
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