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District Director
2 months ago
The District Director position is a key leadership role at The Container Store, responsible for driving the overall customer experience, success, and achievements of our stores. This position partners with senior leadership to provide guidance and specific store plans to achieve business goals.
Key Responsibilities- Customer Experience: Works in partnership with Regional Directors, General Managers, and Store Managers to identify and set priorities for the success of the store in all areas of performance, including sales, custom closets, average ticket, payroll, and customer net promoter scores.
- Recruiting and Hiring: Actively involved in recruiting and hiring, working with General Managers and Store Managers to identify needs, set hiring goals, and balance the skills and experience needed in the stores to achieve goals.
- Training and Development: Maintains training focus on our solutions-based selling approach while working in partnership with General Managers and Store Managers. Responsible for new General Manager and Store Manager training as well as ongoing career development.
- Store Operations: Oversees all company initiatives and directives, ensuring successful execution and implementation. Writes and conducts performance appraisals for direct reports and participates in Store Manager reviews when appropriate.
- Compliance and Risk Management: Monitors and ensures the store is compliant in all legal and employee relations matters, communicating any needs or concerns to the appropriate parties. Takes corrective action when necessary, collaborating with senior leadership and HR.
- Marketing and Community Involvement: Helps coordinate marketing, public relations, advertising, and community involvement activities with our Support Center in Dallas.
- Reporting and Analysis: Stays current and evaluates all company and store-specific reporting, applying that knowledge to drive sales and affect positive change in the store.
- Operational Functions: Monitors operational functions, including scheduling, planning meetings, walkthroughs, safety, building, and facility upkeep. Ensures that the stores are responding in a timely manner to directives and ongoing communications with our Support Center.
- College degree preferred
- 5+ years multi-unit retail or comparable experience
- Experience in retail sales field, preferred
- Ability to travel up to 50% a year or more based on business needs
- Experience coaching and leading teams, balancing details and broader business view
- Experience managing others, including career development, directing, and evaluating work
- Knowledge of industry and passion for following trends
- Must be at least 18 years of age
