Head Teller

We are seeking a highly skilled and experienced Head Teller to join our team at Trustco Bank. As a key member of our banking operations team, you will be responsible for providing exceptional customer service, ensuring accurate and efficient completion of customer transactions, and maintaining the highest level of security and compliance.

• Provide above-standard customer service, ensuring a positive experience for all customers.
• Accurately and efficiently complete customer transactions, including deposits, withdrawals, and other banking services.
• Ensure adherence to all bank operational and security policies and procedures, including compliance and privacy policies.
• Supervise and mentor tellers, providing guidance and support to ensure they meet performance expectations.
• Conduct regular audits of the vault and teller cash, maintaining accurate records and reporting any discrepancies to management.
• Process credit card payments, issue money orders and bank checks, and accept loan payments.
• Maintain reports and logs for record retention, ensuring accurate and up-to-date records.

• High school diploma or equivalent education or experience.
• Customer service experience, preferably in a banking or financial services environment.
• Cash handling experience and ability to manage cash accurately.
• Effective verbal communication skills and ability to work well in a team environment.
• Ability to work in a fast-paced environment and adapt to changing priorities.

• Previous banking experience, preferably in a supervisory or leadership role.

The work environment is typical of a banking office, with ambient room temperatures, lighting, and traditional equipment. The physical demands of the job include standing for long periods, lifting up to 20 pounds, and using hands to operate office machines.

Trustco Bank is an equal opportunity/affirmative action employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.