Seasonal Team Member

7 days ago


Pittsburgh, Pennsylvania, United States Michaels Stores Full time

Job Summary

We are seeking a Seasonal Team Member to join our team at Michaels Stores. As a Seasonal Team Member, you will be responsible for providing excellent customer service, maintaining store recovery standards, and preventing shrink with great service.

Key Responsibilities

  • Help customers shop and find what they are looking for
  • Maintain store recovery standards to deliver our Brand Promises
  • Prevent shrink with great service
  • Deliver friendly customer service
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance to applicable laws and requirements
  • Provide a fast and friendly check out experience
  • Engage customers on benefits of Rewards program and complete enrollments
  • Educate customer on Voice of Customer (VOC) survey
  • Merchandise recovery and maintenance
  • Support the merchandise return / go back process and general store recovery
  • Acknowledge customers, help locate product and provide solutions
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
  • Support shrink and safety programs
  • Assist with Omni channel processes
  • Execute a well merchandised and in stock store
  • Interact with others in an accepting and respectful manner

Requirements

  • Retail and/or customer service experience preferred
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Work Environment

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings


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