Client Support Specialist
2 weeks ago
Position: Client Support Specialist
Contract Duration: 03 Months
Employment Type: Temporary to Permanent
Compensation: $15 per hour
Role Summary:
- Responding to inquiries from clients through various communication channels including phone, email, and chat.
- Delivering precise information regarding products, services, and company policies.
- Addressing requests for further details or clarifications.
- Listening attentively to client issues and diagnosing the underlying causes.
- Proposing solutions or alternatives to effectively resolve concerns.
- Referring complex or unresolved matters to senior support when necessary.
- Assisting clients with order placements and purchase processes.
- Managing transactions including payments, returns, refunds, and exchanges.
- Ensuring all transactions are processed accurately and efficiently.
About BCforward
Established in 1998, BCforward was founded on the principle that industry leaders required a professional service and workforce management expert to drive the development and execution of essential business and technology strategies. As a Black-owned firm, BCforward offers distinctive solutions that support value capture and digital product delivery for organizations globally. With headquarters in Indianapolis, IN, and an Offshore Development Center in Hyderabad, India, BCforward employs over 6,000 consultants who serve more than 225 clients worldwide.
BCforward is dedicated to harnessing human potential to assist companies in transforming, accelerating, and scaling their operations. Our core values—People-Centric, Optimism, Excellence, Diversity, and Accountability—guide our professionals in helping clients achieve their strategic objectives for over 25 years. Our robust culture and clear values have positioned BCforward as a market leader and a premier workplace.
BCforward is an equal-opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not face discrimination based on disability.
For more information on how BCforward collects and utilizes personal information during the recruitment process, please refer to our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may request various categories of personal information, including identifiers, professional details, commercial data, educational background, and other relevant information. BCforward will use this information solely for recruitment purposes.
This posting does not constitute an employment offer. All applicants for positions in the United States must be legally authorized to work in the United States. Providing intentionally false or fraudulent information in response to this posting may disqualify the applicant from consideration. Any subsequent employment offer will be considered at-will, regardless of the anticipated duration of the assignment.
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