Retail Team Member

3 weeks ago


Lubbock, Texas, United States Sam's Club Full time

Job Summary:


We are seeking a skilled and dedicated individual to join our team as a Member Service Representative. In this role, you will be responsible for providing exceptional customer service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.


Key Responsibilities:



  • Provide exceptional customer service to our members, responding to their needs and concerns in a timely and professional manner.
  • Maintain a clean and organized store environment, including sweeping and restocking shelves as needed.
  • Assist members with loading their vehicles, ensuring a smooth and efficient shopping experience.
  • Perform cart retrieval and maintenance tasks, ensuring that carts are available and in good working condition.
  • Collaborate with other team members to achieve sales goals and improve customer satisfaction.

What You'll Do:


As a Member Service Representative, you will have the opportunity to make a positive impact on our members' shopping experience. Your responsibilities will include:



  • Ensuring club pick-up orders are filled and delivered to members in a timely manner.
  • Maintaining safety of the facility by conducting safety sweeps and reporting any hazards or incidents to management.
  • Providing exceptional customer service by acknowledging members, identifying their needs, and responding to their concerns in a timely and professional manner.
  • Maintaining a clean and organized store environment, including sweeping and restocking shelves as needed.
  • Collaborating with other team members to achieve sales goals and improve customer satisfaction.

Requirements:


To be successful as a Member Service Representative, you must have:



  • Excellent communication and interpersonal skills.
  • A positive attitude and a strong commitment to customer service.
  • The ability to work in a fast-paced environment and multitask effectively.
  • A high school diploma or equivalent.
  • Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.

At Sam's Club, we offer a competitive salary and benefits package, including health insurance, 401(k), and paid time off. We are an equal opportunity employer and welcome applicants from diverse backgrounds.


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