IT Leadership Position
2 weeks ago
About BuildOps
At BuildOps, we're breaking the mold and building a groundbreaking software solution to support commercial contractors. Our innovative all-in-one SaaS platform transforms the $300B+ industry by leveraging the latest technology and data-driven operations.
About the Job
We're looking for an experienced Manager, IT to lead our Information Technology strategy and execution. This critical role oversees end-user support, employee lifecycle, and smooth technology operations for our Los Angeles and Toronto-based teams.
Key Responsibilities:
- Develop comprehensive IT support strategies aligned with company growth objectives
- Create robust support frameworks enhancing user experience and technological efficiency
- Establish standardized support protocols and best practices
- Manage and mentor the IT support team to deliver exceptional service
Technical Requirements:
- Design scalable end-user support systems
- Implement help desk and ticketing processes for rapid issue resolution
- Create knowledge bases and self-service support resources
- Manage hardware and software asset management for employees
User Training and Enablement:
- Design comprehensive technology onboarding programs
- Develop training materials for internal software and tools
- Conduct regular technology workshops and skill-building sessions
- Create documentation for IT processes and user guides
Salary: $160,000 - $200,000 per year
Benefits:
- Competitive salary and stock options
- A comprehensive benefits package
- Hybrid work arrangement for our Santa Monica office (3 times per week)
- Unlimited paid time off
- Company events and team-building activities
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5-7 years of IT support leadership experience, with at least 3 years in a high-growth SaaS or technology company
- Strong understanding of enterprise support technologies
- Expertise in modern data warehouse practices including cloud infrastructure
- Excellent communication and problem-solving skills
Location: Los Angeles and Toronto
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