IT Leadership Position

2 weeks ago


Los Angeles, California, United States BuildOps Full time

About BuildOps

At BuildOps, we're breaking the mold and building a groundbreaking software solution to support commercial contractors. Our innovative all-in-one SaaS platform transforms the $300B+ industry by leveraging the latest technology and data-driven operations.

About the Job

We're looking for an experienced Manager, IT to lead our Information Technology strategy and execution. This critical role oversees end-user support, employee lifecycle, and smooth technology operations for our Los Angeles and Toronto-based teams.

Key Responsibilities:

  • Develop comprehensive IT support strategies aligned with company growth objectives
  • Create robust support frameworks enhancing user experience and technological efficiency
  • Establish standardized support protocols and best practices
  • Manage and mentor the IT support team to deliver exceptional service

Technical Requirements:

  • Design scalable end-user support systems
  • Implement help desk and ticketing processes for rapid issue resolution
  • Create knowledge bases and self-service support resources
  • Manage hardware and software asset management for employees

User Training and Enablement:

  • Design comprehensive technology onboarding programs
  • Develop training materials for internal software and tools
  • Conduct regular technology workshops and skill-building sessions
  • Create documentation for IT processes and user guides

Salary: $160,000 - $200,000 per year

Benefits:

  • Competitive salary and stock options
  • A comprehensive benefits package
  • Hybrid work arrangement for our Santa Monica office (3 times per week)
  • Unlimited paid time off
  • Company events and team-building activities

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 5-7 years of IT support leadership experience, with at least 3 years in a high-growth SaaS or technology company
  • Strong understanding of enterprise support technologies
  • Expertise in modern data warehouse practices including cloud infrastructure
  • Excellent communication and problem-solving skills

Location: Los Angeles and Toronto



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