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Customer Service Representative

1 week ago

Jackson Heights, New York, United States H&R Block Full time

Client-Focused Role:

As a Receptionist at H&R Block, you will be instrumental in shaping the client experience. Your excellent communication skills and attention to detail will make all the difference.

Your Key Accountabilities:

  • Receive and direct phone calls, ensuring prompt and courteous responses.
  • Assign clients to suitable tax professionals based on their specific needs.
  • Book client appointments according to their preferred schedules.
  • Cater to departing clients, ensuring their needs are met.
  • Collaborate with colleagues to maintain a well-organized and welcoming workspace.