Sustaining Product Quality Manager

2 weeks ago


Cupertino, California, United States Apple Full time

Sustaining Product Quality Manager

Cupertino, California, United States

Operations and Supply Chain

At Apple, we're committed to delivering exceptional quality products and services that exceed our customers' expectations. As a Sustaining Product Quality Manager, you'll play a critical role in ensuring the quality and reliability of our products throughout their lifecycle.

Key Responsibilities:

  • Own and drive key quality metrics for all sustaining programs
  • Partner with Engineering, Operations, and AppleCare teams to ensure customer satisfaction
  • Monitor customer experience metrics in the field, quality metrics at OEM sites, and work on quality critical issues
  • Collect and analyze data to identify emerging quality issues and assess the impact of corrective actions
  • Lead weekly Quality Improvement Forums to drive ongoing product improvements

Requirements:

  • BS in Mechanical, Industrial, Systems Engineering or equivalent
  • 5+ years of experience in manufacturing, field quality, and/or development of new products
  • Technical systems knowledge related to electronics and mechanical assembly
  • Broad software knowledge (OS & test related)
  • Knowledgeable in data analysis and interpretation

What We Offer:

  • Competitive base pay and discretionary bonuses
  • Comprehensive medical and dental coverage
  • Retirement benefits
  • Discounted products and services
  • Reimbursement for certain educational expenses

Apple is an Equal Opportunity Employer:

We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.



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