IT Support Specialist

1 week ago


Dixon IL, United States Do it Best Full time

Job Summary:

The RSC System Administrator is a critical role within our organization, responsible for ensuring the smooth operation of our systems, hardware, and network infrastructure. This position requires a highly skilled and detail-oriented individual who can troubleshoot and resolve complex technical issues in a timely manner.

Key Responsibilities:

  • Provision, install, configure, operate, and maintain systems hardware, systems software, and related network infrastructure.
  • Ensure the RSC network and connected devices are operating at full capacity and efficiency at all times.
  • Identify and solve problems that arise within the network and with individual connected devices in an expeditious and timely manner.
  • Install and maintain new connected and wireless devices that support the WMS, SPMS, TMS, ADP Payroll, ADT Security, and related systems.
  • Perform regular maintenance on all IT end-point devices and related network equipment.
  • Consult with RSC leadership and IT leadership to specify and design supportive computer wired and wireless network solutions.
  • Serve as the primary onsite point of contact for IT support, upgrades, outages, and troubleshooting.
  • Perform regular security monitoring to identify any possible intrusions.
  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities in accordance with standards and project/operational requirements.
  • Perform regular administrative responsibilities in support of the telecommunications platform.
  • Maintain active inventory listing of all onsite PCs, WMS devices, etc., and perform regular audits of stated devices.
  • Develop and maintain installation and configuration procedures.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
  • Create, change, and delete user accounts per request.
  • Maintain RSC and data center environmental and monitoring equipment.
  • Repair and recover from hardware or software failures. Perform ongoing performance tuning, hardware upgrades, and resource optimization.
  • Respond to and resolve help desk requests.
  • Review application logs as needed and appropriate.
  • Ability to work flexible hours as needed to support critical operations.
  • Demonstrated competency in RF networking, WiFi troubleshooting, printer management, desktop application support, data center administration, and Bluetooth connectivity.
  • Demonstrated success in an IT systems administrator, troubleshooting, and support role.
  • Bachelor degree in a technical field.
  • Experience in a warehouse or distribution center environment.
  • Demonstrated competency and experience supporting a complex network systems environment.
  • Full insurance benefits package including Medical, Dental, & Vision.
  • Retirement funding opportunities.
  • Education reimbursement.
  • Health club reimbursement.

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