Client Services Team Lead

1 month ago

Nevada, United States Pace® Analytical Services Full time
About Us

Pace Analytical Services is a leading provider of laboratory services, committed to advancing the science of businesses, industries, consulting firms, government agencies, and others. Our local-level service is backed by a national laboratory network, ensuring the safety of our air, water, soil, and more.

Job Description

Summary: We are seeking a highly skilled Client Services Team Lead to join our team. The successful candidate will be responsible for shipping and receiving, processing and administration of samples, and will have a strong understanding of intermediate to complex lab and administration policies, programs, and practices.

Essential Functions:

  • Influences all aspects of performance management, including hiring, goal setting, development, evaluating, performance improvement, motivation, and recognition.
  • Builds an engaging team environment by training and coaching associates, while holding them accountable to execute on Standard Operating Procedures (SOPs) and recognizing outstanding team member contributions.
  • Ensures individual work is being prioritized appropriately, and ensures timely client responses, re-routes or redeploys work where necessary.
  • Provides a variety of services using warehouse and lab support knowledge, covering multiple areas of sample administration, including receiving, scanning, storage, preparation, shipping, and disposal.
  • Reviews, completes, and processes various standard types of logs, documents, databases, and related materials and information.
  • Picks up, transports, and delivers samples, documents, materials, and other items as needed.
  • Cleans, maintains, and stocks supplies, tools, paperwork, and related items, and disposes of materials and samples using well-established guidelines and instructions.
  • Determines short-holds and rush samples and prioritizes based on project requirements.
  • Provides intermediate to complex support in the application and assistance to staff and management regarding sample, equipment, and shipping/receiving administration policies, programs, and practices.
  • Provides various support in researching issues and developing recommendations to resolve project and customer issues.
  • Assists in the review and implementation of sampling, equipment, and shipping/receiving administration policies, practices, and programs to meet organizational, operations, and management needs.
  • Assists with ensuring compliance with applicable laws, rules, and regulations, receives guidance and direction, or escalates when required.
  • Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
  • Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff, and acts in a manner that promotes a harmonious and effective workplace environment.

Qualifications:

Education and Experience: High school diploma or equivalent and three (3) years of sample, material, or lab administration or related experience, or an equivalent combination of education, training, and experience.

Required Certificates, Licenses, and Registrations: Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

Required Knowledge and Skills:

  • Intermediate to complex principles, practices, and techniques of sample and lab administration.
  • Intermediate to complex principles, practices, and techniques of shipping and receiving.
  • Working with the daily administration and oversight of sample programs, policies, and procedures.
  • Safe driving principles and practices.
  • Intermediate to complex methods to resolve sample administrative or technical problems, questions, and concerns.
  • Ability to learn standard applicable organizational policies and procedures on sample, equipment, and shipping/receiving administration.
  • Computer applications and systems related to the work.
  • Principles and practices to serving as an effective project team member.
  • Methods to communicate with staff, coworkers, and customers to ensure safe, effective, and appropriate operations.
  • Correct business English, including spelling, grammar, and punctuation.
  • Performing intermediate to complex sample, equipment, and shipping/receiving administration duties in a variety of assigned areas.
  • Providing standard support within varied sampling and shipping/receiving functions.
  • Serving as a team member working with customers and projects.
  • Safely operating a motor vehicle.
  • Operating in both a team and individual contributor environment.
  • Interpreting, applying, and explaining organizational policies and procedures.
  • Maintaining databases, forms, documents, and related information.
  • Using initiative and judgment within established department policies and procedures.
  • Using tact, discretion, and prudence in working with those contacted in the course of the work.
  • Performing effective oral presentations to groups and peers and the department.
  • Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
  • Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.

Benefits:

Pace Analytical Services offers a comprehensive benefits package, including 80 hours of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year, 40 hours of paid sick time per year, paid bereavement leave, 8 hours of paid volunteer time per year, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401(k) and ROTH 401(k) with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance.

Equal Opportunity Employer: Pace Analytical Services is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state, or local laws.

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