Global Customer Experience Representative
3 weeks ago
**Job Description:**
We are looking for a skilled and experienced Bilingual Customer Service Representative to join our team at Mass Markets. As a key member of our customer support team, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.
**Key Responsibilities:
- Handle customer inquiries and complaints in a courteous and professional manner
- Research and resolve customer issues in a timely and efficient manner
- Collaborate with internal teams to resolve complex customer issues
- Analyze customer feedback to identify areas for improvement
- Maintain accurate records of customer interactions and issue resolutions
**Estimated Salary: $50,000 per year** based on location and industry standards. We offer a competitive compensation package and opportunities for career growth and development.
**Benefits Package:**
- Comprehensive health insurance
- 401(k) matching program
- Paid time off and holidays
- Professional development opportunities
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Customer Experience Representative
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