Parking Operations Specialist

3 days ago

Kansas City, Missouri, United States SP Plus Corporation Full time
Parking Operations Specialist

SP+, a leading provider of parking solutions, is seeking an experienced Parking Operations Specialist to join our team. As a Parking Operations Specialist, you will play a critical role in ensuring the smooth operation of our parking facilities.

About SP+

SP+ is a company that is transforming the parking industry with innovative technology and exceptional customer service. Our goal is to make parking easy and convenient for everyone.

The Job

This position involves performing various tasks related to facility maintenance and customer interface. Previous experience is preferred, but not required. The ideal candidate will be able to perform tasks with minimal supervision and possess excellent communication skills.

Responsibilities:
  • Perform all maintenance and cleaning tasks noted in the checklists and as directed by the facility manager/supervisor to ensure that all dirt, dust, litter and debris is removed from all areas of the facility using brooms, mops, brushes and other hand tools.
  • Walk garage daily to note and correct any maintenance problems.
  • Sweep and pick up around the entrances and exits to the garage and stairwells as well as clean surface area rails, etc. on all levels, the booth, the office and rest rooms.
  • Empty all trashcans in the garage, the booth and the office.
  • Paint any and all areas of the facility as directed by the facility manager/supervisor to ensure that all painted surfaces such as poles, signs, doors, walls, curbs, islands, gates, etc. are properly maintained and look neat and clean.
  • Replace burned out bulbs.
  • Apply oil absorbent to oil spills.
  • Submit requests for repairs or maintenance.
  • Check conditions of safety items, such as gate arms to ensure clearance bars are secure.
  • Check ticket spitters and gates daily for proper operations, ticket supply, accuracy of time on clock and general appearance.
  • Provide ticket and record gate counters to the Manager.
  • Keep an inventory of janitorial supplies.
  • Maintain a garage/lot sweep sheet.
  • Operate automatic sweepers, scrubbers, outdoor equipment such as weed eater, lawnmowers or other electrical tools to repair or construct items, as applicable.
  • Shovel, plow or blow snow from the entrance or exit ramps and in areas designated by the Facility Manager using shovels, snow blowers and other light duty equipment.
  • Report any unknown, observed or suspected violations of company policy, safety hazards or any unusual occurrence to the Facility Manager in a timely manner.
  • Practice the Three Keys to Customer Satisfaction including the Five Customer Service Behaviors to ensure successful customer interactions.
  • Assist customers within the facility or as directed by the Facility Manager/Supervisor.
  • Resolve customer complaints independently or with the aid of a supervisor.
  • Be familiar with all aspects of the operation and cover other duties including cashier, attendant, etc. on an as needed basis.
  • Maintain a neat and clean appearance and arrive and remain complete uniform before and during scheduled shifts.
Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High School Diploma or a combination of experience and education. May require facility maintenance, electrical and or painting experience and or skills training depending on the job assignment and facility.

License Requirement: The employee will be required to have and maintain a valid state-issued driver's license with a current address and acceptable driving record.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 3rd shift and/or week-ends may be a requirement.

Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions.

Written Communication: Writes clearly and informatively; Able to read and interpret written information.

Customer Service: Maintains positive attitude. Responds to requests for service and assistance.

Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Professionalism: Reacts well under pressure.

Language Ability: Ability to read, write and interpret the English language. Ability to respond to common inquiries or complaints from customers.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary: $18.50-$19/hr

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