Customer Service Ambassador

3 weeks ago


Burleson, Texas, United States Nothing Bundt Cakes Full time
Job Description

**Position Summary:**

To deliver exceptional customer service to Nothing Bundt Cakes guests by providing creative solutions in a warm and welcoming environment. The Guest Service Representative will also perform side work duties for the crafting department, some light cleaning, and some clerical duties.

**Key Responsibilities:

  • Abide by all NBC policies and procedures.
  • Uphold NBC's image and brand.
  • Assist other departments when necessary.
  • Introduce walk-in guests to our bakery and our products with a guest tour.
  • Assist guests with walk-in orders while using creative solutions.
  • Suggest balloon sales, show porcelain items, and up-sell with candles and cards.
  • Assist phone guests by placing incoming orders.
  • Give cake presentations while performing quality control tests.
  • Operate & balance (POS) point of sale with accuracy and efficiency.
  • Gather guests' email addresses.
  • Keep samples available during all hours of operation.
  • Maintain a strong knowledge of NBC's products, prices, and promotions.
  • Keep the retail area clean, swept, neatly merchandised, dust all retail surfaces twice per week, including all counter tops, and POS stations.
  • Duties assigned by the crafting department such as fluffing bows and making design pieces.
  • Track inventory and commission sales.

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