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Patient Service Representative

2 months ago

Collegeville, Pennsylvania, United States Main Line Health Full time

About the Role:

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Main Line Health. As a Patient Service Representative, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a positive experience.

Key Responsibilities:

  • Provide exceptional customer service to patients and visitors, responding to their needs and concerns in a timely and professional manner.
  • Manage patient flow, scheduling appointments, and coordinating with healthcare providers to ensure seamless care.
  • Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with HIPAA regulations.
  • Collaborate with healthcare teams to resolve patient issues and concerns, providing solutions and alternatives when necessary.
  • Develop and maintain relationships with patients, families, and healthcare providers to ensure a positive and supportive environment.

Requirements:

  • Two to three years of experience in a healthcare or customer service setting.
  • Knowledge of insurance payers and medical terminology preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Valid driver's license required.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and supportive work environment.
  • Recognition and rewards for outstanding performance.

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