Field Service Specialist

3 weeks ago


Tyler, Texas, United States Truno Full time
Job Overview

Truno is seeking a skilled Field Service Technician to join our team. As a key member of our service delivery team, you will be responsible for ensuring customer satisfaction by responding to requests for onsite service at customer locations in their assigned territory.

This role requires daily travel throughout the assigned service territory and includes benefits like a company-supplied vehicle (for work use only), essential tools, and per diem if overnight travel is required.

Key Responsibilities
  • Provide exceptional customer service by ensuring customer needs are met for any Point of Sale hardware, including computers, servers, printers, scales, and wrappers.
  • Respond to issues reported with the appropriate troubleshooting, diagnostics, repair, and thorough testing of equipment.
  • Keep customers updated and ensure service calls are documented accurately with comprehensive details, as well as ensure any materials used are appropriately accounted for.
  • Willing to travel when needed (limited overnight travel) and maintain ability to work regular hours, as well as after-hours availability when needed.
  • Willing to learn, adapt, and expand personal knowledge in the ever-changing world of Point of Sale technology.
Benefits
  • Medical, Dental, Vision
  • 401(k) Plan with Company Match
  • Vacation, Sick, and Holiday Time
  • Paid Parental Leave
  • Pet Insurance
  • Free telemedicine and more with LiveWell
  • Day off for Birthday
  • Scholarship Program & many other benefits

If you have a passion for technology and a commitment to serving others, then you might be the perfect fit for our team.



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