Bilingual Collector

Credit Acceptance Corporation is seeking a highly skilled Internal Collector to join our team. As an Internal Collector, you will play a critical role in promoting great service, encouraging customers to bring their accounts current, and resolving escalated issues.

Key Responsibilities:

• Consistently, efficiently, and lawfully contact customers and collect on and manage a route of deficiency balance accounts.
• Professionally and respectfully persuade customers to pay in an effort to set up payment arrangements and settlements on deficiency balance accounts.
• Ensure the information we depend on to contact and collect from these customers is accurately maintained.
• Support additional customers service requests.

Requirements:

• Speak clearly, professionally and articulately on the telephone.
• Talk and type at the same time (talking with customers while documenting relevant notes).
• Be comfortable with repetitive tasks, sit and talk on the phone with a headset for up to 90% of the day.
• Document account notes clearly and efficiently.
• Work independently and in a team environment.
• Be driven and self-motivated and able to act on feedback.
• Remain compliant with our policies, processes and legal guidelines.
• High school diploma or GED.
• Proficiency in spoken and written Spanish.

Preferred:

• Experience in the finance or automotive industry.
• Experience working in a call center environment.

Training & Schedule Requirements:

Training:

• 2 weeks Virtual Training.
• Conducted Monday through Friday: 7am - 4pm CST.

Schedule:

• Monday through Friday: 9am - 6pm CST.

Targeted Compensation: $21.00/hour based on experience.

Targeted Bonus: Uncapped monthly bonus potential based on individual performance. The estimated average bonus target for this position is around $400.

Company Culture:

Credit Acceptance Corporation is proud to be an award-winning company with local and national workplace recognition in multiple categories. Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company.

Benefits:

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/dental/vision and many nonstandard benefits that make us a Great Place to Work.

Our Company Values:

To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:

• Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
• Respectful: Value teamwork, share successes, appreciate others, and communicate in a way that promotes trust.
• Insightful: Make timely, well-considered decisions, create innovative solutions, and continuously learn.
• Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels.
• Earnest: Be honest, sincere, and consistent. Work hard and pursue our goals together relentlessly.

Equal Opportunity Employer:

Credit Acceptance Corporation is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce.

California Residents:

Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.