Customer Service Representative

2 months ago


Irving, Texas, United States CornerStone Staffing Full time

Job Title: Customer Service Specialist

Job Summary:

We are seeking a highly skilled Customer Service Specialist to join our team at CornerStone Staffing. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Assist pharmacists in the safe distribution of medications and provide pharmaceutical care
  • Enter and process new prescriptions into the pharmacy computer system, as permitted by pharmacy regulation
  • Process prescription refills, including refill confirmation, review of pending refills, and generation of refill documentation
  • Verify patient information and proper physician authorization
  • Support phone calls and checks all orders for completeness of information
  • Checks all orders for insurance approval and ability to read and interpret prescriptions
  • Calculates correct dosage volumes and maintains a neat and clean workstation
  • Accurately process all orders in a timely manner and assist in maintaining the accuracy of software templates
  • Follow all applicable government regulations, including HIPAA

Requirements:

  • High school graduate or GED
  • Healthcare and/or pharmacy customer service experience
  • Type 35+ wpm
  • 1+ years of experience in a data intake role
  • Lift 40 pounds in case support needed in fulfillment
  • Exhibit sense of urgency and superb multi-tasking skills

About CornerStone Staffing:

CornerStone Staffing is a leading provider of staffing solutions, dedicated to helping our clients find the best talent for their businesses. We are committed to providing exceptional service and support to our clients and candidates.



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