Customer Service Representative

5 days ago


Salt Lake, Utah, United States BCI Acrylic Independent Dealers Full time
About Lifespan Bath Remodel

Lifespan Bath Remodel, a division of Solar Design, Inc., has been providing exceptional home renovation services to our valued customers in Salt Lake City and throughout Utah for decades.

We are sought out for our superior products, customizable approach, and impeccable craftsmanship. Our talented design team and factory-trained installers ensure a seamless experience.

About the Job

As a Call Center Representative, you will provide professional and courteous service to internal and external callers. Your primary responsibilities include:

  • Assisting office managers with daily duties
  • Memorizing scripts and personalizing them to enhance customer interactions
  • Setting up appointments and managing schedules
  • Calling leads and customers to increase appointment set rates
  • Recording interactions with our custom CRM software
Requirements

To be successful in this role, you should have:

  • Minimum 1 year experience in an inbound call center
  • Knowledge of the Home Improvement industry
  • Proficiency in Gsuite and customer service software applications
  • Excellent communication, problem-solving, and multitasking skills
We Offer

Competitive pay and bonus incentives. Our starting hourly rate is $16-$18 per hour, depending on experience. We seek a professional who can deliver a qualified first impression and provide exceptional customer service.



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