Hotel Receptionist

At Avakar Lakeland Hospitality, we are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team.

Key Responsibilities:

• Guest Check-In/Check-Out: Greet and welcome guests, ensuring a smooth and efficient check-in and check-out process, including distributing keys and room assignments, and recording credit card information.
• Room Bookings and Inquiries: Manage room bookings in-person, online, and through incoming calls, and respond to guest inquiries about available rooms, amenities, room rates, special requests, and rewards programs.
• Collaboration with Housekeeping: Work closely with the housekeeping staff to ensure rooms are ready for new guests, maintaining a high level of cleanliness and organization.
• General Bookkeeping: Maintain accurate and up-to-date hotel guest account information, ensuring all financial transactions are properly recorded and processed.
• Customer Service: Provide exceptional customer service, addressing guest concerns and resolving issues in a professional and courteous manner.

Requirements:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information