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Event Service Specialist

2 months ago


Orlando, Florida, United States Renaissance by Marriott Orlando Airport Full time

Key Responsibilities

  • Delivers exceptional service to all guests by creating a welcoming atmosphere, which includes greeting and acknowledging each guest, maintaining high standards, and demonstrating thorough product knowledge.
  • Empowered to ensure complete guest satisfaction, exhibiting hospitality and professionalism consistently, and taking pride in representing Renaissance by Marriott Orlando Airport with integrity.
  • Understands and implements all safety and security protocols to maintain a secure environment for both staff and guests. In case of an emergency, promptly seeks medical assistance if required and informs management immediately.
  • Fosters positive relationships with all associates to promote a collaborative work environment.
Essential Functions
  • Guarantees guest satisfaction by ensuring cleanliness of meeting areas and addressing guests' needs promptly.
  • Maintains high standards of sanitation and cleanliness throughout the shift.
  • Reads and comprehends Banquet Event Orders to effectively execute setup. Expected to assist in banquet functions as a lead server or co-captain when necessary.
  • Sets tables accurately and uniformly, utilizing clean, pressed linens, polished silverware, intact china, and spotless glassware. Ensures condiments are clean and properly filled.
  • Possesses knowledge of the menu for each event and can articulate key ingredients and preparation methods for each dish served.
  • Keeps the service station organized and clean during service, routinely checking on guests and replenishing items as needed.
  • Assists in the breakdown of tables and buffet setups, ensuring all procedures are followed.
  • Handles assigned side work, such as restocking condiments, organizing linens, and cleaning serving equipment.
  • Supports managers and lead servers in event setups while adhering to all policies and procedures, extending courtesy to all.
  • Adheres to Company Standards of Service as outlined for Renaissance by Marriott.
  • Projects a positive image of the hotel to the public consistently.
  • Completes all duties efficiently and in accordance with established company policies to meet the objectives of the role.
  • Treats guests, vendors, and colleagues with respect and professionalism at all times.
  • Participates in required training sessions to meet departmental and brand standards.
  • Maintains a neat and professional appearance consistently.
  • Must be flexible with work hours, including evenings, weekends, and holidays.
  • Complies with all local and federal regulations regarding the service of alcoholic beverages.
  • This job description does not restrict management's right to assign or reassign duties and responsibilities as needed.
Qualifications

To succeed in this role, candidates must effectively perform each essential duty. The qualifications listed are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities.

Experience/Education
High school diploma or equivalent combination of education and experience is required.

Certificates & Licenses
Valid State Driver's License (if required to drive a company vehicle) and any other certifications required by brand standards or state law.

Computer Skills
As required by brand standards and company policies.

Language Ability
Ability to communicate effectively with customers and associates, both verbally and in writing.

Math Ability
Able to perform basic mathematical calculations.

Reasoning Ability
Ability to solve basic problems and know when to seek managerial assistance.

Work Environment
The work environment characteristics described are representative of those an associate encounters while performing essential functions. Reasonable accommodations may be made for individuals with disabilities. Work is typically performed in a climate-controlled environment, but associates may be required to work outdoors in various weather conditions as needed.

Physical Demands
The physical demands described are representative of those that must be met by an associate to successfully perform essential functions. Reasonable accommodations may be made for individuals with disabilities. The associate is frequently required to stand, walk, talk, and hear, and may occasionally lift up to 40 pounds. Vision is required to ensure accuracy and attention to detail in all tasks.