Lead Case Manager

3 weeks ago

Latham, Kansas, United States Bethany Full time
Job Title: Lead Case Manager

Bethany is seeking a highly skilled and experienced Lead Case Manager to oversee case management and case support specialist staff. The successful candidate will be responsible for ensuring adherence to job responsibilities and agency expectations while managing an assigned caseload.

Key Responsibilities:
  • Maintain a caseload of clients in compliance with contract terms and agency expectations.
  • Provide functional supervision to support staff and case managers as needed.
  • Update program documents, forms, and manual as needed.
  • Recommend and implement new trainings for case management and case support teams as needed.
  • Participate in client file reviews as needed.
  • Partner with the Program Supervisory team in assessing fidelity to policy implementations on an ongoing basis of case management and case support team.
  • Attend supervision meetings with case management and support staff as needed, to ensure adherence to expected job responsibilities, provide feedback, and lend support.
  • Provide case management coverage support within the program, as needed.
  • Assist with the implementation of all corrective action plans (CAP) by conducting CAP activities for case managers at meetings.
  • Oversee the case support and case managers training completion compliance in accordance with Bethany Christian Services, Department of Health and Human Services (DHHS), and Office or Refugee Resettlement (ORR) and external stakeholders.
  • Effectively promote the Sanctuary Model of Care within case management and case support teams.
  • Stay abreast of all agency, federal Council of Accreditation (COA), and state regulatory requirements related to social services.
  • Promote a culture that aligns with Bethany's mission, vision, and values.
Requirements:
  • Bachelor's degree in Human Services, Behavioral Sciences, Social Services, or related field of study from an accredited college.
  • At least three (3) years of progressive employment experience that demonstrates supervisory and case management experience.
  • Bi-lingual English and a second language, strongly preferred.
  • Demonstrated ability to service a diverse group of clients, to include refugees or other minority families.
  • Demonstrate leadership skills in alignment with agency and program values, while also exhibiting a team-player attitude.
  • Excellent verbal and written communication skills.
  • Demonstrated clinical, therapeutic, and crisis intervention skills.
  • Demonstrated ability with providing compassionate customer service.
  • Ability to work independently and exercise a high level of confidentiality.
  • Adheres to all agency and departmental safety procedures, including reporting any unsafe practices, equipment, and environment, and takes an active role in correcting the unsafe practice, equipment, or environment through proper notification channels.
  • Must be able to pass required medical examinations and have the physical ability to fulfill the essential job functions.
  • Computer skills sufficient to perform essential functions, including knowledge of Microsoft Office suite.
  • Must be 21 years old with a valid driver's license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage.
  • Pass a criminal history screen, including state and local child protection agency registries.
  • Subscription to and integration of the agency Statement of Faith and Mission Statement.

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