Service Restoration Manager

3 weeks ago


Exton, Pennsylvania, United States SERVPRO of Central Delaware County Full time
Service Restoration Manager Job Description

We are looking for a highly skilled and experienced Service Restoration Manager to join our team at SERVPRO of Central Delaware County.

About the Role:

  • As a key member of our team, you will be responsible for coordinating and performing production processes to ensure high-quality results and excellent customer satisfaction.
  • You will manage the customer and client experience, communicate clear expectations to restoration technicians, and document detailed job files.
  • Additionally, you will manage labor and consumable item usage on assigned projects and communicate with project managers and office staff on project progress and issues.

Key Responsibilities:

  1. Coordinate and perform production processes as scheduled to ensure quality control.
  2. Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
  3. Communicate clear expectations to restoration technicians and supervise their activities.
  4. Document a detailed and accurate job file to support the services provided.
  5. Manage labor and consumable item usage on assigned projects.
  6. Communicate with restoration project manager and office staff on project progress and issues.

Additional Responsibilities:

  • Communicate and follow all OSHA guidelines for job safety.
  • Manage assets by protecting and using equipment and materials properly.
  • Coach and train restoration technicians.

Position Requirements:

  • Valid driver's license.
  • High school diploma/GED (preferred).
  • At least 1 year of experience in cleaning, restoration, or construction.
  • IICRC certification a plus, not required.

Estimated Salary: $65,000 - $85,000 per year, depending on experience.



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