Service Restoration Manager
3 weeks ago
We are looking for a highly skilled and experienced Service Restoration Manager to join our team at SERVPRO of Central Delaware County.
About the Role:
- As a key member of our team, you will be responsible for coordinating and performing production processes to ensure high-quality results and excellent customer satisfaction.
- You will manage the customer and client experience, communicate clear expectations to restoration technicians, and document detailed job files.
- Additionally, you will manage labor and consumable item usage on assigned projects and communicate with project managers and office staff on project progress and issues.
Key Responsibilities:
- Coordinate and perform production processes as scheduled to ensure quality control.
- Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
- Communicate clear expectations to restoration technicians and supervise their activities.
- Document a detailed and accurate job file to support the services provided.
- Manage labor and consumable item usage on assigned projects.
- Communicate with restoration project manager and office staff on project progress and issues.
Additional Responsibilities:
- Communicate and follow all OSHA guidelines for job safety.
- Manage assets by protecting and using equipment and materials properly.
- Coach and train restoration technicians.
Position Requirements:
- Valid driver's license.
- High school diploma/GED (preferred).
- At least 1 year of experience in cleaning, restoration, or construction.
- IICRC certification a plus, not required.
Estimated Salary: $65,000 - $85,000 per year, depending on experience.
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