Guest Services Professional

4 days ago


Honolulu, Hawaii, United States Mauna KEA Beach Hotel Corp Full time

The Mauna KEA Beach Hotel Corp is a dynamic and fast-paced environment that requires a high level of energy and dedication from its team members. As a Guest Services Ambassador, you will play a critical role in creating a positive and memorable experience for our guests, from check-in to departure.

Job Description

This is an exciting opportunity to join a top-rated hotel team and take on new challenges and responsibilities. We offer a competitive salary and benefits package, as well as opportunities for advancement and professional growth.

Key Duties
  1. Greet and register guests, handle requests, and respond to inquiries in a timely and professional manner
  2. Use suggestive selling techniques to upsell rooms and services
  3. Process payments, handle cash, credit card transactions, and operate point-of-sale systems
Essential Skills
  • Ability to communicate effectively with guests and colleagues
  • Excellent problem-solving skills and ability to remain calm under pressure
  • Proficiency in Microsoft Office and other relevant software applications


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