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Customer Relationship Support Professional
6 days ago
**Job Overview:**
We are seeking a skilled Customer Relationship Support Professional to join our team at Profinium Inc. This role is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and building strong relationships with clients.
About the Job:
This position involves providing personalized support to customers, answering their queries, and addressing their concerns in a timely and professional manner. The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess a strong understanding of banking products and services.
Key Responsibilities:
- Greet and direct walk-in customers in a friendly and professional manner.
- Provide proactive assistance to customers with their banking questions and account information.
- Answer incoming calls and direct them to the appropriate department or person.
- Perform non-cash functions such as deposits and transfers for customers.
- Offer general debit card support, including identifying fraud, adjusting limits, and adding travel alerts.
- Assist with balancing various spreadsheets and General Ledgers for the department as needed.
- Oversee client access to and the security of the safety deposit box vault.
- Monitor the Client Relationship Management (CRM) System and assist with escalations.
- Help clients with online account opening and loan applications as needed.
- Recognize suspicious behavior and make decisions when to consult management on transactions.
Requirements and Qualifications:
- Bachelor's degree or equivalent experience.
- 1-2 years of administrative support experience or 3+ years of customer service experience.
- Numerical aptitude and ability to maintain confidentiality.
- Proficiency in computer skills and office equipment utilization.
- Strong attention to detail, adaptability, and problem-solving skills.
- Able to work in a team environment and provide excellent customer service.
Estimated Salary Range: $45,000 - $60,000 per year, depending on location and experience.
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